Infrastructure Services Manager

Support Revolution·Remote(United Kingdom)
Other
Excel

WFA Digital Insight

As companies like Support Revolution continue to prioritize digital transformation, demand for skilled infrastructure leaders has skyrocketed, with a 25% increase in cloud-based systems management roles last year. With the UK's remote job market booming, this role stands out for its unique blend of technical expertise and people leadership. To succeed, candidates should be well-versed in Oracle Database technologies and have a proven track record of driving operational excellence. Before applying, consider how your experience in managed services and technical team leadership can be leveraged to drive success in this critical role.

Job Description

About the Role

The Infrastructure Services Manager plays a pivotal role in delivering high-quality infrastructure services to a diverse customer base, working closely with cross-functional teams including Delivery, Sales, Marketing, and Security. As the leader of a talented global team of DBAs and security specialists, you will drive operational excellence, robust governance, and seamless service delivery. With a strong focus on Oracle environments, you will oversee complex technical ecosystems, manage patching and vulnerability programs, and support the sales cycle to maintain compliance with internal security and governance standards.

The successful candidate will be a motivated and inspirational leader who still enjoys staying hands-on with complex technical challenges. You will have the opportunity to lead and develop a global Infrastructure Services team, plan and allocate resources to meet customer demand, and ensure smooth service delivery. With a keen eye for detail and a passion for driving results, you will be responsible for designing, implementing, and managing Oracle environments across a wide range of platforms, including Linux, Solaris, and Cloud-based systems hosted in AWS and Azure.

As a key member of the Support Revolution team, you will have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer experiences. You will be expected to foster cross-team collaboration, working closely with Delivery, Sales, Marketing, and Security teams to drive success. With a strong focus on customer-facing communication, you will own and lead technical customer meetings and reviews, and support the Sales Team in technical sales presentations.

What You Will Do

  • Lead and develop a global Infrastructure Services team by coaching, mentoring, and driving performance
  • Plan and allocate resources to meet customer demand and ensure smooth service delivery
  • Lead the design, implementation, and ongoing management of Oracle environments on a wide variety of platforms, including Linux, Solaris, and Cloud-based systems hosted in AWS and Azure
  • Oversee technical delivery across multiple Oracle environments, staying hands-on with complex DBA activities when needed
  • Manage patching, vulnerability management, and security to maintain robust, compliant environments
  • Ensure compliance with internal policies, security controls, and governance standards
  • Own and lead technical customer meetings and reviews, and support the Sales Team in technical sales presentations
  • Foster cross-team collaboration, working closely with Delivery, Sales, Marketing, and Security teams
  • Act as senior escalation point for operational, technical, and security challenges
  • Develop and maintain technical documentation and knowledge base articles
  • Collaborate with the Security team to develop and implement security policies and procedures

What We Are Looking For

  • Experience in managed services, outsourcing, or multi-client environments
  • Extensive experience as an Oracle Apps DBA
  • Deep expertise in Oracle Database technologies
  • Proven experience of leading and mentoring technical teams
  • Strong customer-facing and communication skills with proven experience leading technical customer meetings and reviews
  • Strong knowledge of infrastructure, patching, vulnerability management, and security governance
  • Exceptional communication skills to engage confidently with customers and senior stakeholders
  • Experience with Cloud-based systems, including AWS and Azure
  • Strong understanding of ITIL frameworks and service management best practices

Nice to Have

  • Experience with automation tools, such as Ansible or Puppet
  • Knowledge of containerization technologies, including Docker and Kubernetes
  • Familiarity with agile development methodologies and version control systems, including Git
  • Certification in Oracle Database administration or a related field
  • Experience with data analytics and visualization tools, including Tableau or Power BI

Benefits and Perks

  • Competitive salary, to be discussed based on experience
  • Generous annual leave, including 25 days holiday, plus extra days as you grow with the company
  • Annual leave purchase scheme, allowing you to purchase up to 5 additional days leave per annum
  • Birthday leave, so you can celebrate your special day
  • Length of service rewards, including bonuses, extra leave, and paid sabbaticals for your dedication
  • Company pension scheme, to help you secure your future
  • Perkbox perks, including discounts, cashback, and wellness benefits
  • Fully remote model, allowing you to work from anywhere and enjoy the flexibility

How to Stand Out

  • When applying for this role, be sure to highlight your experience with Oracle Database technologies and your ability to lead and mentor technical teams. Consider including specific examples of how you have driven operational excellence and robust governance in previous roles.
  • To stand out, focus on demonstrating your expertise in cloud-based systems, including AWS and Azure, and your understanding of ITIL frameworks and service management best practices.
  • In your interview, be prepared to discuss your experience with automation tools, such as Ansible or Puppet, and your knowledge of containerization technologies, including Docker and Kubernetes.
  • Show enthusiasm for staying hands-on with complex technical challenges and a willingness to learn and adapt to new technologies.
  • When negotiating salary, consider the company's competitive salary range and the value you can bring to the role, and be prepared to discuss your expectations and requirements.
  • Pay attention to the company culture and values, and be sure to ask questions about the team and the opportunities for growth and development.

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