Inside Furniture Account Representative

About the Role

The day-to-day responsibilities of this role are varied and challenging, requiring a unique blend of sales, marketing, and technical skills. The Inside Furniture Account Representative will be responsible for managing existing accounts, identifying new business opportunities, and developing strategic plans to pursue them. This role also requires strong communication and interpersonal skills, as well as the ability to work independently and as part of a team.

Staples Canada is committed to supporting the growth and development of its sales team, and this role offers opportunities for professional development and advancement. The company's hybrid/remote work model also provides flexibility and work-life balance, making it an attractive option for candidates who value autonomy and flexibility.

What You Will Do

• Develop and execute strategic sales plans to drive furniture sales growth in new and existing accounts
• Identify and pursue new business opportunities, leveraging the sales team and other resources as needed
• Manage existing accounts, developing and maintaining strong relationships with key decision-makers
• Collaborate with the sales team to develop and deliver professional sales presentations
• Provide subject matter expertise in contract furniture, advising customers on furniture solutions and strategies
• Achieve contract and commodity furniture revenue and gross margin targets
• Develop and maintain a high-value relationship with decision-makers, including CEOs, CFOs, and facility managers
• Conduct site visits and assessments to provide customized furniture solutions
• Stay up-to-date on industry trends and developments, applying this knowledge to drive sales growth and customer satisfaction
• Develop and maintain a thorough understanding of the company's product offerings and services
• Provide exceptional customer service, responding promptly to customer inquiries and resolving issues in a timely and professional manner

What We Are Looking For

• Post-secondary education in sales, marketing, or business, or equivalent level of experience
• Minimum 5 years of experience in outside sales, with a proven track record of success in driving sales growth
• Minimum 2 years of experience in facilitating collaborative meetings and developing strategic relationships with key decision-makers
• Strong knowledge of the furniture industry, including contract furniture and commodity sales
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
• Ability to work independently and as part of a team, with a strong focus on results and achievement
• Technical proficiency in Microsoft Office and internet applications, with the ability to learn and apply new technologies as needed
• Ability to take measurements and provide solutions for customer spaces
• Strong analytical and problem-solving skills, with the ability to think critically and creatively

Nice to Have

• Experience in the contract furniture industry, with a strong understanding of industry trends and developments
• Certification in sales or marketing, such as a Certified Sales Professional (CSP) or Certified Marketing Professional (CMP) designation
• Experience with customer relationship management (CRM) software and other sales tools and technologies

Benefits and Perks

• Competitive salary and benefits package
• Opportunities for professional development and advancement
• Hybrid/remote work model, providing flexibility and work-life balance
• Comprehensive health and dental benefits, including medical, dental, and vision coverage
• Retirement savings plan, including a company-matched RRSP/DPSP
• Performance bonuses and incentives, recognizing and rewarding outstanding performance
• Access to exclusive employee discounts and perks, including discounts on company products and services
• Ongoing training and development, including workshops, webinars, and online courses
• Recognition and reward programs, celebrating employee achievements and contributions

• To stand out in this role, focus on developing a strong understanding of the furniture industry and the company's product offerings. Stay up-to-date on industry trends and developments, and be prepared to apply this knowledge in a sales context.
• When applying, be sure to highlight your sales and marketing experience, as well as any relevant certifications or designations. A strong portfolio and professional online presence can also help you stand out.
• In the interview, be prepared to discuss your experience in outside sales and your ability to develop and maintain strong relationships with key decision-makers. Be specific about your achievements and the strategies you've used to drive sales growth.
• To succeed in this role, you'll need to be highly organized and able to prioritize multiple tasks and responsibilities. Develop a strong system for managing your time and staying on top of deadlines and deliverables.
• When negotiating salary, be sure to research the market rate for this role and be prepared to make a strong case for your compensation. Consider factors such as your experience, qualifications, and the company's budget and expectations.
• Be aware of the company's hybrid/remote work model and be prepared to work independently and as part of a team. Develop strong communication and collaboration skills, and be flexible and adaptable in your approach to work.