Inside Sales Account Manager - Remote

About the Role

The role entails working in a fully remote, quota-driven environment, where the ability to work independently and manage time effectively is crucial. The Inside Sales Account Manager will be responsible for delivering a high-touch client experience, managing contracts, setting pricing expectations, and maintaining disciplined pipeline execution. The ideal candidate will have a strong understanding of the luxury market, excellent communication skills, and the ability to work in a fast-paced environment.

The RealReal is a company that values innovation, sustainability, and customer satisfaction. As a member of the sales team, the Inside Sales Account Manager will be expected to embody these values and contribute to the company's mission to provide a safe and reliable platform for consumers to buy and sell luxury goods.

What You Will Do

• Re-engage existing clients within assigned territory to drive repeat business
• Convert marketing-generated reactivation leads into sales opportunities
• Maintain consistent outbound cadence via phone, text, and email to build strong client relationships
• Review contracts and set pricing expectations confidently to ensure client satisfaction
• Deliver a reliable, white-glove remote client experience to build trust and loyalty
• Maintain CRM accuracy and clear next steps to ensure seamless sales execution
• Generate referrals from satisfied repeat consignors to drive new business
• Collaborate with the sales team to achieve sales targets and share best practices
• Stay up-to-date with industry trends and developments in the luxury market to identify new sales opportunities
• Utilize Salesforce and Excel to manage sales data, track performance, and analyze sales trends
• Participate in sales meetings and training sessions to continuously improve sales skills and knowledge

What We Are Looking For

• Ability to quickly build rapport and establish trust and credibility with clients
• Proficiency and comfortability using software such as G-Suite, Email, Salesforce, and CRM
• Ability to commit to full-time hours (40 hours per week) and work in a remote environment
• Self-motivation and drive to achieve results in a fast-paced sales environment
• Excellent verbal and written communication skills to build strong client relationships
• Exceptional attention to detail and organization skills to manage sales data and track performance
• A solutions-focused mentality with a growth mindset to continuously improve sales skills and knowledge
• Adaptability and openness to change in a dynamic sales environment
• Professional appearance and demeanor to represent the company in a positive and professional manner
• Minimum 2 years of sales experience in the luxury goods market or a related field
• Strong understanding of the luxury market and industry trends

Nice to Have

• Previous experience selling luxury goods and/or services
• Ability to discuss and advise customers on general fashion trends and developments in the luxury market
• Knowledge of competitor activity and market trends in the luxury goods market
• Experience working in a remote sales environment and managing a portfolio of clients

Benefits and Perks

• Competitive base pay plus uncapped commission to reward sales performance
• Annual Elite Club Trip for top performers to recognize and reward sales achievement
• Monthly sales competitions with cash, prizes, and site credit to motivate and engage sales teams
• Employee Stock Purchase Plan to provide employees with a stake in the company's success
• 401K with company match to support employee retirement savings
• Medical, dental, and vision insurance to provide comprehensive health benefits
• Paid parental leave to support work-life balance and family well-being
• 9 paid company holidays and 18 paid time off (PTO) days to provide flexibility and relaxation
• Remote work stipend to support remote work arrangements and provide a comfortable work environment
• Opportunities for career growth and professional development to support employee career aspirations

• Utilize your knowledge of Salesforce and Excel to manage sales data and track performance, and be prepared to showcase your skills in these areas during the interview process.
• Develop a strong understanding of the luxury market and industry trends to identify new sales opportunities and build strong client relationships.
• Showcase your ability to work independently and manage time effectively in a remote environment, and highlight your self-motivation and drive to achieve results.
• Prepare to discuss your sales experience and knowledge of CRM systems, and be ready to provide specific examples of your sales achievements.
• Research the company culture and values, and be prepared to explain how you embody these values and can contribute to the company's mission.
• Be prepared to negotiate salary and benefits, and have a clear understanding of your worth and the market rate for your skills and experience.
• Pay attention to red flags such as lack of communication or unclear expectations, and be prepared to ask questions during the interview process to clarify any concerns.