Inside Sales Representative (Remote - U.S.) (CA, US)

## About the Role As an Inside Sales Representative at JELD-WEN, you will play a pivotal role in developing and growing customer relationships, identifying new sales opportunities, and driving revenue growth within an assigned territory. This is a fully remote position, allowing you to work from the comfort of your own home while collaborating with a dynamic team. Your primary focus will be on building strong relationships with dealers and customers, ensuring that JELD-WEN remains their preferred product choice. You will achieve this through proactive engagement, timely follow-up, and by providing exceptional sales support and technical assistance.

The success of our sales team is crucial to the company's overall growth, and as an Inside Sales Representative, you will be at the forefront of this effort. You will work closely with the sales team to move qualified opportunities into the sales pipeline, ensuring that all stakeholders are informed and aligned with sales strategies. Your ability to understand customer needs, recommend appropriate products and solutions, and provide training related to our quoting system will be invaluable in driving customer satisfaction and loyalty.

JELD-WEN operates in a competitive market, and our Inside Sales Representatives must be adept at navigating this landscape. You will need to stay up-to-date on product, service, and competitive information to effectively position JELD-WEN's solutions. This role requires a self-motivated individual who can work independently but also collaborates effectively with internal partners to resolve customer issues promptly.

## What You Will Do - Proactively engage customers through outbound calls, emails, and follow-up activities to generate, qualify, and advance sales opportunities.

• Understand customer needs and recommend appropriate products, programs, and solutions to meet those needs.
• Research, qualify, and pursue new leads while maintaining consistent engagement with existing customers.
• Close sales, upsell products and services, and consistently achieve assigned sales targets.
• Respond to customer inquiries by answering questions, providing additional information, and explaining product features and benefits.
• Provide sales support, technical assistance, and guidance related to company products, services, and quoting systems.
• Maintain accurate and up-to-date records of customer interactions, opportunities, and pipeline activity in CRM systems.
• Monitor product, service, and competitive information to effectively position solutions.
• Collaborate with internal partners to resolve customer issues and ensure timely resolution.
• Support a positive customer experience by maintaining professionalism, responsiveness, and composure in fast-paced or high-pressure situations.
• Perform additional related duties as assigned.

• Minimum of 4 years of total relevant experience, which may be a combination of window or door manufacturing, production and machining, inside or outside sales, and/or customer service.
• Strong written and verbal communication skills.
• Ability to effectively present information one on one or in small groups.
• Strong listening, problem-solving, and sales skills.
• Ability to work independently and collaboratively in a team environment.
• Ability to manage stress and maintain composure in customer-facing situations.
• Proficiency with Microsoft Office and CRM tools (e.g., Salesforce).
• Strong phone presence and outbound calling skills.
• Ability to consistently achieve performance and sales targets.
• Customer-focused mindset with a commitment to delivering a positive experience.

• Prior Inside Sales experience.
• Experience with CRM tools such as Salesforce.
• Experience supporting technical or manufactured products.

• Opportunities for professional growth and development.
• Comprehensive health insurance.
• Retirement savings plan.
• Paid time off and holidays.
• Remote work stipend.
• Access to the latest technology and tools.
• Collaborative and dynamic work environment.
• Recognition and reward for outstanding performance.

- Tip: Ensure you have a solid understanding of Salesforce and its applications in sales, as this is a key requirement for the role.

• To stand out, highlight your experience in managing customer relationships and driving revenue growth in your application and during interviews.
• Prepare to discuss specific scenarios where you had to navigate complex customer issues and how you resolved them.
• Showcase your ability to work independently and as part of a team, as this role requires both.
• Consider creating a portfolio that demonstrates your sales achievements and customer service skills.
• When discussing salary, be prepared to provide examples of your past sales performance and how it aligns with the company's expectations.
• Be mindful of the company culture and values during the application process; demonstrating how you align with these can be a significant advantage.