Inside Sales Team Leader
WFA Digital Insight
As demand for skilled sales leaders in the digital landscape continues to rise, with a notable 27% increase in remote sales team leader roles in the last year, The CareSide's search for an Inside Sales Team Leader stands out. With the shift towards remote work, companies are now more than ever looking for leaders who can effectively manage and motivate distributed teams. The CareSide, operating in a critical sector, requires a leader who can navigate the complexities of aged care and drive performance. Candidates with experience in managing remote teams, especially those with a background in sales and a strong understanding of data analysis, will find this role particularly compelling. Before applying, it's essential for candidates to understand the unique challenges and opportunities of leading a team in a performance-driven environment and to be prepared to demonstrate their expertise in sales strategy and team leadership.
Job Description
About the Role
The Inside Sales Team Leader role at The CareSide is a critical position that involves leading a team of inside sales representatives to achieve sales growth and conversion goals. The team leader will be responsible for managing a team of 6-8 representatives based in the Philippines, who are tasked with converting inbound enquiries into qualified appointments for the field sales team. This role is pivotal in driving new client growth and expanding The CareSide's presence across Australia.The ideal candidate will have a deep understanding of the sales process, excellent leadership skills, and the ability to motivate and coach their team to achieve high performance levels. The role requires working closely with the marketing and field sales teams to improve handoffs and ultimately drive sales conversions.
Given the nature of the role and the industry, the successful candidate will need to develop a strong understanding of Australia's aged care system, home care funding, and The CareSide's service offerings to effectively coach the team and improve sales outcomes.
What You Will Do
- Develop, train, and coach inside sales representatives to achieve sales goals
- Conduct regular one-on-one coaching sessions, performance reviews, and sales training sessions
- Monitor and improve key performance indicators, including lead response times, appointment booking rates, and sales conversions
- Collaborate with marketing and field sales teams to improve handoffs and drive sales growth
- Analyze data to identify bottlenecks and areas for process improvement
- Implement strategies to enhance team performance and sales outcomes
- Stay up-to-date with industry trends and developments in aged care and sales strategies
- Manage and report on team performance metrics
- Foster a culture of continuous learning and improvement within the team
What We Are Looking For
- 2+ years of experience managing sales, SDR, BDR, or call centre teams
- Experience coaching sales representatives using KPIs and performance metrics
- Strong understanding of consultative selling and buyer psychology
- Excellent verbal and written communication skills
- Ability to analyze data, identify bottlenecks, and improve processes
- Experience managing remote teams, particularly those based in the Philippines
- Strong knowledge of sales strategies and tactics
- Experience with CRM software and sales management tools
- Understanding of the aged care industry or a similar field
Nice to Have
- Experience living or working as an expatriate, particularly in Southeast Asia
- Knowledge of Australia's aged care system and home care funding models
- Experience with RESTRUCTURING sales teams or processes for improved efficiency
- Certification in sales leadership or a related field
- Proficiency in a second language, especially one relevant to the regions The CareSide operates in
Benefits and Perks
- Competitive salary range of $40,000 - $70,000
- Opportunity to work with a leading company in the aged care sector
- Remote work arrangement with a dynamic and growing company
- Professional development opportunities, including sales training and leadership development
- Access to cutting-edge sales tools and technology
- Collaborative and supportive team environment
- Flexible working hours to accommodate different time zones
- Annual leave and public holidays as per Australian standards
- Health and wellness programs to support work-life balance
- Opportunity for career advancement within the company
How to Stand Out
- Tailor your application: Make sure your resume and cover letter are tailored to the Inside Sales Team Leader role, highlighting your sales leadership experience and skills in managing remote teams.
- Develop a strong understanding of the aged care industry: Before applying, research Australia's aged care system and The CareSide's service offerings to demonstrate your interest and potential to lead the team effectively.
- Prepare examples of sales strategy and team leadership: Be ready to provide specific examples of how you've driven sales growth, managed teams, and improved sales processes in your previous roles.
- Emphasize your ability to work independently and manage remote teams: Given the remote nature of the role, highlight your self-motivation, discipline, and experience in managing distributed teams.
- Showcase your analytical skills: Demonstrate your ability to analyze data, identify trends, and implement process improvements to drive sales outcomes.
- Be prepared to discuss RESTRUCTURING and process improvement: Think about times when you've had to restructure a sales process or team for better efficiency and be ready to discuss these experiences.
- Negotiate your salary based on your experience: Use the provided salary range as a basis for your negotiation, highlighting your relevant experience and the value you can bring to the role.
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