Institutional Account Manager

## About the Role As an Institutional Account Manager at Coinbase, you will be part of a dynamic team responsible for delivering world-class service and support to institutional clients. Your day-to-day tasks will involve understanding complex client workflows, strategies, and product suites to ensure efficient integration and use of Coinbase's products. You will work closely with cross-functional partners, including Sales, Trading, Legal, Compliance, and Operations, to onboard clients and provide ongoing support. The Institutional Account Manager role is critical to Coinbase's mission of increasing economic freedom in the world. By providing exceptional service and support to institutional clients, you will play a key role in driving growth and adoption of Coinbase's products. Your expertise and passion for the crypto industry will be essential in navigating the complexities of institutional client relationships. Coinbase's work culture is intense and fast-paced, with a focus on collaboration, innovation, and customer satisfaction. As an Institutional Account Manager, you will be expected to thrive in this environment, seeking feedback, and continuously improving your skills and knowledge.

## What You Will Do - Serve as a subject matter expert for Coinbase's institutional suite of products, providing world-class service and support to institutional clients - Partner with Senior Account Managers and Management to support large and complex relationships across client segments - Understand complex, multi-product client workflows and strategies to ensure efficient integration and use of Coinbase's products - Work closely with cross-functional partners, including Sales, Trading, Legal, Compliance, and Operations, to onboard clients and provide ongoing support - Provide a best-in-class experience for clients through effective stakeholder management, prioritization, and execution - Triage, manage, and prioritize incoming client requests, handling them through to resolution with limited support - Facilitate product demo calls, serving as a subject matter specialist on product features in partnership with Sales - Distill client feedback to internal teams, including Operations, Engineering, and Product, and manage client expectations - Manage client-related and team projects diligently and efficiently, driving towards results that deliver on the client experience and efficiency

## What We Are Looking For - 4+ years of experience in the institutional client relationship space - Exceptional verbal and written communication skills, with a focus on influencing outcomes - Ability to understand complex, multi-product client workflows and strategies - Strong problem-solving and analytical skills, with the ability to think critically and creatively - Experience working in a fast-paced environment, with a focus on customer satisfaction and delivery - Strong collaboration and teamwork skills, with the ability to work effectively with cross-functional partners - Ability to work in a remote environment, with a focus on self-motivation and discipline - Strong attention to detail, with the ability to manage multiple projects and priorities

## Nice to Have - Experience working in the crypto or financial services industry - Knowledge of Coinbase's products and services - Experience working with institutional clients, including asset managers, banks, and corporates - Strong technical skills, including proficiency in Excel and other productivity tools - Experience working in a sales or trading environment

## Benefits and Perks - Competitive salary and benefits package - Opportunity to work with a leading company in the crypto industry - Collaborative and dynamic work environment - Professional development and growth opportunities - Flexible working hours and remote work options - Access to cutting-edge technology and tools - Comprehensive health and wellness benefits - Generous paid time off and holiday package - Opportunity to work with a diverse and talented team

- To stand out as an Institutional Account Manager candidate, focus on developing your expertise in crypto and financial products, as well as your ability to deliver exceptional client service.

• Be prepared to provide specific examples of your experience working with institutional clients, and your ability to navigate complex relationships and workflows.
• Make sure to highlight your technical skills, including proficiency in Excel and other productivity tools, as well as your ability to work in a fast-paced environment.
• Research Coinbase's products and services, and be prepared to discuss your knowledge and experience working with similar technologies.
• Consider creating a portfolio or case studies that demonstrate your skills and experience as an Institutional Account Manager, and be prepared to discuss these during the interview process.
• Be prepared to negotiate your salary and benefits package, and make sure to research the market rate for Institutional Account Managers in the crypto industry.