Integrations Engineer
WFA Digital Insight
As the remote job market continues to grow, demand for skilled integrations engineers with expertise in Salesforce has skyrocketed, with over 25% of companies seeking professionals with these skills. With the rise of digital transformation, TransUnion stands out as a pioneer in pioneering products and cutting-edge technology. This role offers a unique blend of technical and customer-facing responsibilities, making it an exciting opportunity for those looking to expand their skill set. Candidates should be prepared to highlight their experience with APIs, web services, and cloud environments, as well as their ability to work in a fast-paced, global environment.
Job Description
About the Role
The Integrations Engineer role at TransUnion is a dynamic position that combines technical expertise with customer-facing responsibilities. As an integral part of the team, you will work closely with customers to integrate TransUnion's fraud solutions into their technical environments, ensuring seamless and successful implementations. This role is a hybrid technical and customer-facing position, requiring strong communication skills and the ability to troubleshoot and guide clients through integration processes.The Integrations Engineer will act as a trusted technical advisor, working closely with customers and internal teams to ensure successful implementations and ongoing support. You will be responsible for supporting customer onboarding and technical implementations, troubleshooting integration-related incidents, and providing ongoing support for integrations.
The ideal candidate will have a strong technical background, with experience in application or system integrations, and a solid understanding of APIs, web services, and cloud environments. You will be working in a fast-paced, global environment, collaborating with cross-functional teams to drive business growth and customer satisfaction.
What You Will Do
- Support customer onboarding and technical implementations/integrations of TransUnion fraud solutions
- Work directly with clients via Salesforce tickets, email, and Microsoft Teams to provide technical guidance and resolve issues
- Troubleshoot and resolve integration-related incidents affecting customer environments
- Partner with customers' technical teams to successfully integrate APIs and services into their systems
- Monitor and manage incoming support requests and prioritize based on urgency and impact
- Participate in incident response and help restore services in case of disruptions
- Provide ongoing support for integrations, ensuring stability and performance
- Collaborate with global teams across regions to drive business growth and customer satisfaction
- Develop and maintain technical documentation to support integration processes
- Stay up-to-date with industry trends and emerging technologies to continuously improve integration processes
What We Are Looking For
- Bachelor's degree in Computer Science, Information Technology, Software Engineering, or related field
- 4+ years of experience in application or system integrations/ implementations
- Experience working with APIs, web services, REST, and/or SOAP
- Experience working in Cloud or SaaS environments
- Strong troubleshooting and problem-solving skills in client-facing technical environments
- Strong communication skills and ability to interact directly with customers
- Fluency in English and Spanish
- Experience with Salesforce or similar CRM platforms
- Understanding of programming languages (e.g., Java, JavaScript, SQL, C#)
Nice to Have
- Experience or familiarity with programming languages (e.g., Java, JavaScript, SQL, C#)
- Experience in DevOps/reliability engineering environments
- Familiarity with fraud platforms or identity management solutions
- Portuguese language skills
Benefits and Perks
- Competitive compensation package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Flexible working hours and remote work options
- Access to cutting-edge technology and tools
- Comprehensive benefits package, including health insurance and retirement plan
- Paid time off and holidays
- Professional development opportunities, including training and conferences
- Recognition and reward programs for outstanding performance
- Access to a global network of professionals and experts in the field
How to Stand Out
- Develop a strong understanding of Salesforce and its applications in integration processes to stand out as a candidate.
- Highlight your experience with APIs, web services, and cloud environments, as these skills are highly valued in this role.
- Be prepared to provide specific examples of your troubleshooting and problem-solving skills in client-facing technical environments.
- Showcase your ability to communicate complex technical information to non-technical stakeholders, such as customers and internal teams.
- Emphasize your experience working in a fast-paced, global environment, and your ability to collaborate with cross-functional teams to drive business growth and customer satisfaction.
- Consider developing a portfolio or case studies that demonstrate your integration experience and technical expertise.
- Be prepared to negotiate your salary based on your experience and qualifications, and don't be afraid to ask about benefits and perks.
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