Integrations Expert | Customer Experience

RampRamp·Remote(New York, NY (HQ))
Customer Success
SalesforceExcel

WFA Digital Insight

As demand for seamless financial integrations grows, experts with Salesforce and Excel skills are in high demand. Ramp stands out for its innovative approach to automating finance teams' workflows, making this role a compelling choice for those who thrive in complex problem-solving. With the remote job market expanding, candidates should be prepared to showcase their ability to work independently and collaboratively in a high-stakes environment.

Job Description

About the Role

Ramp is seeking an Integrations Expert to join its Customer Experience team, specializing in ERP and HRIS integrations. This role involves advanced technical troubleshooting, customer-facing support, and internal systems improvement. The ideal candidate will have experience with Salesforce and Excel, and be able to handle complex sync and configuration issues across various platforms.

Responsibilities

  • Serve as the expert point of contact for ERP/HRIS integration escalations via chat, email, and live Zoom support
  • Resolve complex technical issues and lead live debugging sessions with customers and cross-functional partners
  • Shape the playbooks that define Ramp's integration support excellence

Requirements

  • Experience with Salesforce and Excel
  • Ability to handle high-sensitivity cases and complex technical issues
  • Strong customer-facing and communication skills

How to Stand Out

  • Familiarize yourself with Ramp's innovative approach to finance team automation and be prepared to discuss how your skills align with this vision.
  • Showcase your ability to work independently and collaboratively in a high-stakes environment, highlighting specific examples from your experience.
  • Be prepared to discuss your experience with ERP/HRIS integrations, and how you've handled complex technical issues in the past.
  • Develop a portfolio that demonstrates your technical troubleshooting skills and ability to communicate complex ideas simply.
  • Research the current market rate for Integrations Experts and be prepared to negotiate your salary based on your skills and experience.

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