Internal Account Director - Recruitment & Retention Strategy (Patient recruitmen

About the Role

The role entails working closely with R&R Solution Strategists, Proposals and BD teams, and supporting standard RFP and 'additional bid' submissions. You will also represent R&R services at Bid Defense Meetings and customer engagements, engaging other SMEs as required in support of solutions awards. Your ability to think strategically, analyze complex data, and communicate effectively will be essential in this role.

As part of the Syneos Health team, you will be working with a talented group of professionals who are passionate about delivering high-quality solutions and driving innovation. The company is committed to building an inclusive culture, and this role is an opportunity to join a team that values diversity, equity, and inclusion.

What You Will Do

• Support pre-award solutions planning with R&R Solution Strategists, Proposals and BD teams, supporting standard RFP and 'additional bid' submissions
• Take responsibility for representing R&R services at Bid Defense Meetings and customer engagements, engaging other SMEs as required in support of solutions awards
• Understand the impact and implementation of solutions relating to recruitment and retention
• Embrace a 'growth mindset' to increase studies benefiting from site and patient solutions at start of study
• Effectively manage Recruitment & Retention strategy from planning to close-out, including finalization of Patient Recruitment Plans (PRPs) from BDM to Quick Start Camp (QSC)
• Partner closely with R&R Operations Leads and Specialists to ensure timely quality delivery of solutions
• Participate in enrollment review sessions and support cross-team goals with proactive risk mitigation strategies
• Partner with PLs, DPDs and others to effectively manage sponsor escalations as primary point of contact
• Ensure reporting and tracking of R&R solutions in specified Syneos Health systems (e.g. PDC R&R Health Assessment)
• Utilize critical thinking and strategic messaging to articulate solutions value proposition
• Proactively work with data scientist, R&R Solution Delivery Specialists, R&R Solution Strategists, R&R Operations team and others to track and identify trends, learnings, and predict outcomes

What We Are Looking For

• A minimum of 5 years of experience in a similar role, preferably in the life sciences industry
• Strong understanding of recruitment and retention strategies, patient recruitment plans, and clinical trial operations
• Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams
• Strong analytical and problem-solving skills, with the ability to think strategically and drive business growth
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects
• Experience with project management tools and software, such as Asana, Trello, or MS Project
• Strong knowledge of the life sciences industry, including trends, challenges, and innovations
• Bachelor's degree in a related field, such as life sciences, business, or communications
• Certification in project management or a related field is an asset

Nice to Have

• Experience with data analysis and interpretation, including data visualization tools such as Tableau or Power BI
• Knowledge of digital marketing and social media platforms, including Facebook, Twitter, and LinkedIn
• Familiarity with CRM software, such as Salesforce or HubSpot
• Experience with team management and leadership, including supervising and mentoring team members
• Certification in digital marketing or a related field is an asset

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a leading fully-integrated life sciences services organization
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Recognition and reward programs for outstanding performance
• Comprehensive health and wellness programs
• Paid time off and vacation days
• Retirement savings plan and matching program

• Tip: Develop a strong understanding of the life sciences industry, including trends, challenges, and innovations, to increase your chances of success in this role.
• Make sure to highlight your experience with project management tools and software, such as Asana, Trello, or MS Project, in your application.
• To stand out, create a portfolio that showcases your analytical and problem-solving skills, including examples of successful patient recruitment plans and strategies.
• Prepare to talk about your experience with data analysis and interpretation, including data visualization tools such as Tableau or Power BI, in your interview.
• Be ready to discuss your approach to team management and leadership, including supervising and mentoring team members, and how you would apply it in this role.
• Research the company culture and values, and be prepared to discuss how you would contribute to and thrive in a collaborative and dynamic work environment.
• Practice your communication and interpersonal skills, including your ability to collaborate with cross-functional teams and articulate solutions value proposition.