Internal Communications
WFA Digital Insight
As the demand for effective internal communications specialists grew 25% in 2025, Plaid's Internal Communications Lead role stands out in the remote job market. With the fintech industry experiencing a significant transformation, this role requires a skilled professional to build and own systems, channels, and programs that keep employees informed and energized about the company's mission. Plaid's commitment to empowering financial transformation makes this role particularly interesting, and candidates should be prepared to demonstrate their expertise in executive communications, change management, and internal comms strategy. Before applying, consider the importance of storytelling in internal communications and how you can help employees understand the company's AI narrative.
Job Description
About the Role
The Internal Communications Lead role at Plaid is a critical position that requires a skilled professional to build and own the systems, channels, and programs that keep employees informed, aligned, and energized about the company's mission. As a key member of the internal communications team, you will develop and implement strategies to connect day-to-day work to the bigger opportunity in fintech infrastructure and AI. Your expertise in executive communications, change management, and internal comms strategy will be essential in shaping Plaid's internal narrative and helping employees understand where the business is headed.The role involves working closely with leaders to turn strategies into clear, compelling stories that resonate across the company. You will also partner with internal teams to ensure all communications to employees are clear, effective, and consistent with the overall communication strategy and messaging. As the company continues to grow and evolve, this role will play a central part in shaping Plaid's internal AI narrative and helping employees navigate transitions with clarity and confidence.
Plaid is in one of the most exciting chapters in its history, and this role exists to make sure every Plaid employee feels it. With a strong focus on empowering financial transformation, the company requires a skilled Internal Communications Lead to develop and implement internal comms strategies that elevate how the company communicates.
What You Will Do
- Act as a trusted comms partner to Plaid leaders, shaping communications strategy, programming, and content for internal audiences
- Own high-impact exec content spanning talking points, emails, presentations, and slack messages for big company moments
- Work closely with leaders to turn strategies or initiatives into clear, compelling stories that resonate across the company
- Own internal comms strategy from All Hands and HBRs to weekly Q&As, org announcements, and major updates
- Help employees understand where the business is headed, why it matters, and how their work connects to the mission
- Keep messaging aligned across leaders so it’s consistent, clear, and lands well at scale
- Own Plaid's internal AI narrative, helping employees understand the company's AI strategy and how it will shape their work
- Partner with internal teams to ensure all communications to employees are clear, effective, and consistent with the overall communication strategy and messaging
- Lead change comms for key initiatives, helping employees navigate transitions with clarity and confidence
What We Are Looking For
- 5+ years of experience in internal communications, executive communications, or a related field
- Proven track record of developing and implementing effective internal comms strategies
- Expertise in executive communications, change management, and internal comms strategy
- Strong storytelling and content creation skills
- Ability to work closely with leaders and internal teams to ensure aligned messaging and effective communications
- Experience with program systems, channels, and tools, including but not limited to Excel
- Strong understanding of the fintech industry and AI trends
- Excellent communication, interpersonal, and project management skills
- Ability to operate as a trusted advisor to Plaid's executive team and founder CEO
Nice to Have
- Experience working in a fast-paced, rapidly growing company
- Knowledge of AI and its applications in the fintech industry
- Familiarity with internal communications tools and software
- Experience working with cross-functional teams, including People, Workplace, Security, Finance, and Legal
- Certification in internal communications, executive communications, or a related field
Benefits and Perks
- Opportunity to work with a leading fintech company
- Competitive compensation and equity package
- Comprehensive health, dental, and vision insurance
- Generous PTO andPaid Holidays
- Remote work stipend and flexible working hours
- Access to internal communications tools and software
- Professional development opportunities, including training and certifications
- Collaborative and dynamic work environment
How to Stand Out
- Showcase your expertise in executive communications, change management, and internal comms strategy by highlighting specific examples in your portfolio.
- Develop a strong understanding of the fintech industry and AI trends to demonstrate your ability to shape Plaid's internal AI narrative.
- Prepare to discuss your experience working with cross-functional teams, including People, Workplace, Security, Finance, and Legal.
- Highlight your ability to operate as a trusted advisor to Plaid's executive team and founder CEO.
- Research Plaid's company culture and values to demonstrate your knowledge and enthusiasm for the role.
- Be prepared to discuss your experience with program systems, channels, and tools, including but not limited to Excel.
- Showcase your strong storytelling and content creation skills by providing examples of your work.
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