Internal Sales Manager
WFA Digital Insight
In today's competitive remote job market, companies like TripleTen are seeking skilled professionals to drive growth. With demand for ed-tech solutions growing 25% annually, the need for internal sales managers with strong Excel skills is on the rise. TripleTen stands out with its mission-driven approach and high employability rate among graduates. Before applying, candidates should be aware of the importance of active listening, problem-solving, and emotional intelligence in this role. With the right skills and mindset, this position offers a unique opportunity to make a tangible impact on students' lives.
Job Description
About the Role
As an Internal Sales Manager at TripleTen, you will play a pivotal role in driving student retention and payment continuity. Your day-to-day responsibilities will entail proactive outreach and engagement with students to facilitate payments, resolve potential issues, and prevent drop-outs. You will be part of a cross-functional team that prioritizes student success and employability. Your contributions will directly impact the company's mission to transform careers through education and technology.TripleTen is an award-winning online school among technology bootcamps, offering flexibility in studies, career mentoring, resume and portfolio preparation, and a guaranteed employment rate of 87% across its Full Stack Development, Quality Assurance (QA), and Data Analytics programs. As an Internal Sales Manager, you will be at the forefront of ensuring that students achieve their full potential and succeed in their chosen fields.
The role is fully remote, offering the flexibility to work from anywhere and collaborate with a diverse team of professionals from tech, ed-tech, and other industries. You will have access to digital tools such as Notion, Miro, and Google Workspace to facilitate seamless collaboration and communication.
What You Will Do
- Collect recurring payments on time while meeting collection targets
- Resolve payment-related concerns, handle objections, and support students in maintaining their enrollment
- Drive student retention and prolongation through proactive outreach and engagement
- Meet SLA targets by managing follow-ups, due dates, and payment issues before they lead to churn
- Own and consistently achieve key KPIs, including collection rate, save rate, and prolongation rate
- Maintain accurate records of student interactions, outcomes, and follow-up activities in the CRM
- Collaborate with cross-functional teams to improve processes and enhance the student experience
- Continuously develop skills in product knowledge, negotiation, objection handling, and retention strategies
- Take a proactive approach to identifying at-risk students and driving solutions that improve results
- Stay up-to-date with industry trends and best practices in ed-tech and sales
What We Are Looking For
- Advanced proficiency in English and Spanish (C1 level or higher)
- Strong active listening skills with exceptional attention to detail
- Excellent communication, persuasion, and objection-handling abilities
- 2+ years of experience in Sales, Retention, Collections, Customer Success, or Consultative Sales
- Strong problem-solving skills and the ability to navigate complex customer situations
- High emotional intelligence, with the ability to manage sensitive conversations with empathy and professionalism
- Proficiency with CRM tools and strong data entry and tracking discipline
- Results-driven mindset with a proven ability to meet and exceed performance targets
- Ability to build trust, influence decisions, and guide customers toward positive outcomes
Nice to Have
- Experience in the EdTech industry or a general understanding of online education environments
- Familiarity with Notion, Miro, and Google Workspace
- Certification in sales, marketing, or a related field
Benefits and Perks
- Competitive fixed monthly salary
- Performance-based bonus per month
- Fully remote work arrangement with a high level of autonomy, trust, and minimal micromanagement
- Opportunity to collaborate with talented professionals from diverse backgrounds across tech, ed-tech, and other industries
- Access to digital tools and platforms that enable seamless collaboration and communication
- A fast-paced environment built on accountability, ownership, and impact—without unnecessary bureaucracy
How to Stand Out
- Develop a strong understanding of ed-tech industry trends and the challenges faced by online students to stand out in this role
- Showcase your Excel skills by providing examples of how you have used data to drive sales and retention strategies
- Prepare to discuss your experience in sales, retention, or customer success, and be ready to provide specific examples of your achievements
- Familiarize yourself with CRM tools and be prepared to discuss your experience with data entry and tracking
- Be prepared to talk about your approach to objection handling and negotiation, and provide examples of how you have successfully resolved complex customer situations
- Research the company's mission and values, and be prepared to discuss how your skills and experience align with these
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