Investigator
WFA Digital Insight
The demand for skilled investigators in the public sector has skyrocketed, with a 25% increase in job openings over the past year alone. As companies like Public Consulting Group continue to drive innovation in this space, professionals with a strong background in digital skills and a passion for creating positive change are in high demand. With its commitment to diversity and inclusion, PCG stands out as a leader in the industry. Before applying, candidates should be aware of the complex and often sensitive nature of this work, requiring a unique blend of empathy, analytical skills, and attention to detail.
Job Description
About the Role
The Investigator role at Public Consulting Group is a critical position that involves conducting thorough investigations into allegations of abuse, neglect, and exploitation involving endangered adults. As an Investigator, you will be responsible for ensuring the health, safety, and welfare of individuals, collaborating with various agencies, and documenting investigation activities. This role requires a strong foundation in digital skills, as well as the ability to work independently and as part of a team.The day-to-day responsibilities of this role will involve investigating allegations, conducting interviews, reviewing records, and facilitating referrals to services and community resources. You will also be required to respond to investigations within a specific timeframe, initiate and facilitate referrals, and document all activities related to the investigation.
As part of the Public Consulting Group team, you will be working alongside a diverse group of professionals who are committed to delivering solutions that change lives for the better. With a strong focus on health, education, and human services, PCG is dedicated to creating a positive impact in the lives of individuals and communities.
What You Will Do
- Investigate allegations of abuse, neglect, and exploitation involving endangered adults
- Conduct thorough investigations, including interviews, record reviews, and collaboration with other investigative agencies
- Assign all case submissions within 1 business day of receipt
- Verify that all reasonable actions have been taken to assure the health, safety, and welfare of the individual
- Complete investigative tasks required between days 1-4 of the investigation timeframe
- Initiate and facilitate referrals to services and community resources
- Document investigation activities, including case planning, safety planning, case notes, and findings
- Serve as the Priority A (within 24 hours of receipt) responder to initiate timely contact with clients facing immediate harm on a rotating basis
- Respond to all assigned investigations within the required timeframe
- Review and respond to quality assurance evaluations
What We Are Looking For
- 2+ years of experience in a related field, such as social work or law enforcement
- Strong foundation in digital skills, including proficiency in Microsoft Office and other software applications
- Ability to work independently and as part of a team
- Excellent communication and interpersonal skills
- Ability to conduct thorough investigations and document findings
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment and meet deadlines
- Familiarity with laws and regulations related to abuse, neglect, and exploitation
Nice to Have
- Experience working with endangered adults or vulnerable populations
- Knowledge of community resources and services
- Experience with investigation software and technology
- Bilingual or multilingual skills
Benefits and Perks
- Competitive compensation package
- Comprehensive benefits, including medical, dental, and vision insurance
- 401(k) retirement plan
- Paid time off and holidays
- Parental leave and bereavement leave
- Opportunities for professional development and growth
- Remote work options and flexible scheduling
- Access to cutting-edge technology and software
- Collaborative and dynamic work environment
How to Stand Out
- Be prepared to provide specific examples of your experience conducting investigations and working with vulnerable populations.
- Develop a strong understanding of laws and regulations related to abuse, neglect, and exploitation.
- Familiarize yourself with investigation software and technology to demonstrate your digital skills.
- Highlight your ability to work independently and as part of a team, as well as your excellent communication and interpersonal skills.
- Research Public Consulting Group and its commitment to diversity and inclusion to show your passion for the company's mission.
- Prepare to discuss your experience with community resources and services, and how you would facilitate referrals in this role.
- Be ready to provide examples of your analytical and problem-solving skills, and how you would apply them in this position.
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