ISP Network Support Engineer.

namename·Remote(South Africa)
Support

WFA Digital Insight

As demand for skilled network engineers grows, this ISP Network Support Engineer role stands out for its focus on technical execution and customer communication. With the rise of remote work, digital skills are in high demand, and this role offers a unique blend of hands-on network experience and customer-facing support. Candidates should be prepared to showcase their technical expertise and ability to balance customer needs with network operations.

Job Description

About the Role

We are seeking a technically strong and proactive ISP Network Support Engineer to support both customer-facing troubleshooting and production network operations within a growing multi-WAN ISP environment.

Responsibilities

  • Respond promptly and professionally to customer calls and emails related to connectivity and performance
  • Diagnose and resolve issues involving bonded WAN connections, wireless links, VoIP quality, and routing misconfigurations
  • Troubleshoot CPE devices, routers, and firewalls in live production environments
  • Monitor and maintain core ISP infrastructure, including wireless backhaul, bonded WAN links, and edge routing devices

Requirements

  • Hands-on experience in an ISP, WISP, FTTH, or managed service provider environment

How to Stand Out

  • Be prepared to showcase your experience with network infrastructure configuration and troubleshooting, highlighting specific examples of resolving complex issues.
  • Familiarize yourself with MikroTik and Peplink devices, as well as BGP/OSPF routing protocols, to demonstrate your technical expertise.
  • Develop a strong understanding of customer communication principles, including prompt response times and clear explanations of technical issues.
  • Highlight any experience with remote work tools and collaboration software, such as ticketing systems and video conferencing platforms.
  • Prepare to discuss your experience with network security and hardening, including configuration backups and firmware upgrades.

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