IT Delivery Operations Lead

namename·Remote·Work From Anywhere
Operations

WFA Digital Insight

The demand for skilled IT delivery operations professionals has grown exponentially in the remote job market, with a 25% increase in job postings over the last year. As companies continue to adopt digital transformation, the need for experts who can streamline IT workflows and intake processes has become crucial. With over 70% of companies now working remotely, the ability to manage cross-functional teams and facilitate seamless communication is in high demand. name is at the forefront of this shift, and this role offers a unique opportunity to work with a forward-thinking company. Before applying, candidates should be aware of the importance of building strong relationships with stakeholders and the need for a solid understanding of SDLC and IT delivery practices.

Job Description

About the Role

The IT Delivery Operations Lead plays a vital role in connecting business demand with IT delivery execution. This role ensures that work flows efficiently from intake through delivery by coordinating across business partners and cross-functional IT teams. The IT Delivery Operations Lead promotes visibility, alignment, and operational efficiency across the IT/Digital portfolio while supporting consistent, high-quality engagement practices. As a key member of the team, you will work closely with stakeholders to ensure that submissions are clearly defined, categorized, and routed appropriately.

The role is part of a dynamic team that is responsible for coordinating intake activities, facilitating early discovery, and maintaining visibility of work across intake and delivery stages. The team's focus is on delivering high-quality results, and the IT Delivery Operations Lead will be instrumental in driving this effort forward. With a strong emphasis on remote work, digital skills are essential for success in this position.

What You Will Do

  • Serve as the initial point of contact for Digital/IT intake requests, ensuring submissions are clearly defined, categorized, and routed appropriately
  • Coordinate intake activities to ensure efficient progression from request through delivery
  • Ensure intake artifacts are complete, accurate, and actionable
  • Support intake decisions within established governance and prioritization frameworks
  • Facilitate early discovery activities in partnership with Business Analysts (BA) and User Experience (UX) teams to reduce rework
  • Maintain visibility of work across intake and delivery stages for multiple teams
  • Communicate updates on priorities, timelines, and decisions to stakeholders
  • Ensure consistent tracking and resolution of questions, issues, and changes throughout the lifecycle
  • Act as a central coordination point between business partners and delivery teams, including BA, QA, UXD, and development
  • Support delivery readiness by coordinating handoffs and aligning work across teams
  • Identify workflow gaps and help drive alignment across projects, enhancements, and operational work
  • Track and maintain operational and portfolio metrics (e.g., intake volume, throughput, backlog health)
  • Develop reporting views that enhance transparency and support decision-making
  • Identify trends, risks, and constraints, escalating as needed
  • Provide insights to improve prioritization, capacity planning, and delivery performance

What We Are Looking For

  • Bachelor’s degree in Business, Information Technology, or related field (or equivalent experience)
  • 2–5 years of experience in IT coordination, delivery operations, intake/workflow management, or a related role
  • Strong relationship and communication skills, with the ability to build relationships across business and IT stakeholders
  • Operational and analytical strength, with the ability to manage multiple workstreams simultaneously
  • Delivery knowledge, with a solid understanding of SDLC and IT delivery practices
  • Experience supporting intake processes and coordinating workflows
  • Ability to support consistent handoffs and identify gaps in delivery processes
  • Strong analytical skills, with the ability to interpret metrics and identify bottlenecks

Nice to Have

  • Experience with AI-enabled tools to enhance intake clarity, documentation quality, workflow analysis, and reporting
  • Knowledge of emerging tools and best practices in IT delivery operations
  • Certification in IT service management or a related field

Benefits and Perks

  • Competitive salary range of $66,500.00 - $92,000.00
  • Opportunity to work with a forward-thinking company
  • Remote work arrangement, allowing for flexibility and work-life balance
  • Access to cutting-edge tools and technologies
  • Professional development opportunities, including training and certification programs
  • Collaborative and dynamic work environment

How to Stand Out

  • Tip: Highlight your experience with IT service management tools and platforms in your resume and cover letter to stand out from other candidates.
  • Make sure to demonstrate your understanding of SDLC and IT delivery practices in your interview, as this is a key requirement for the role.
  • Be prepared to provide specific examples of how you have improved workflow efficiency and reduced rework in previous roles.
  • Show your knowledge of emerging trends and technologies in IT delivery operations, such as AI-enabled tools and agile methodologies.
  • Don't be afraid to ask about the company culture and values during the interview, as this will give you insight into whether you will be a good fit for the team.
  • Tip: Keep your portfolio and online profiles up-to-date, as these will be reviewed by the hiring manager and other stakeholders.

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