IT Helpdesk Analyst with German & English - Remote (RO Remote, any Location, RO,
WFA Digital Insight
As remote work continues to shape the modern workplace, demand for skilled IT professionals has skyrocketed, with a 25% increase in IT support roles in the past year. Foundever's IT Helpdesk Analyst role stands out for its emphasis on technical expertise, problem-solving, and independent decision-making. With the global remote workforce projected to reach 73% by 2028, skilled IT helpdesk analysts are in high demand. Foundever offers a unique opportunity for professionals to build their skills and advance their careers in a dynamic environment.
Job Description
About the Role
The IT Helpdesk Analyst role at Foundever is a dynamic and challenging position that requires a unique blend of technical expertise, problem-solving skills, and independent decision-making. As a key member of the IT team, the successful candidate will be responsible for supporting hardware and software platforms, managing user requests, and resolving technical issues in a fast-paced environment.The role entails day-to-day support of desktop systems, workplace technology operations, and user management. The IT Helpdesk Analyst will work closely with the Service Desk Center to ensure seamless communication and resolution of technical issues. With a strong focus on customer satisfaction, the ideal candidate will have excellent communication skills, a solution-driven mindset, and the ability to work independently with minimal supervision.
As a global company, Foundever values diversity, inclusivity, and teamwork. The successful candidate will be part of a vibrant, multicultural environment where collaboration, innovation, and creativity thrive.
What You Will Do
- Support hardware and software platforms, including desktop systems and peripheral equipment
- Manage user requests, resolve technical issues, and provide timely solutions
- Analyze and resolve hardware and software-related problems, including troubleshooting and debugging
- Maintain workstation patching and ensure the required patching level
- Keep close contact with the Service Desk Center to ensure seamless communication and resolution of technical issues
- Set up and patch PCs and phones, ensuring compliance with company standards and procedures
- Create standard installations for specific groups of users, following agreements between IT and Operations
- Participate in the implementation of new software, ensuring compatibility and minimal disruption to existing systems
- Verify software licenses, ensuring compliance with company policies and regulations
- Identify and tag IT-related assets, maintaining accurate records of existing assets
- Administer software licenses, keeping accurate records and ensuring compliance with company policies
What We Are Looking For
- English language proficiency at a minimum of B2 level
- German language proficiency at a minimum of C1 level
- Previous experience (6 months or more) in desktop administration, IT support, or a comparable role
- Ability to manage multiple tasks simultaneously and deliver under short deadlines
- Ability to work with minimal supervision, making independent decisions and solving complex problems
- Good understanding of IT support processes, desktop systems, and workplace technology operations
- Ability to work in a dynamic, fast-paced environment
- Demonstrated ability to develop professional relationships and interact with colleagues of all levels
- Solution-driven mindset and excellent problem-solving skills
Nice to Have
- Previous experience with IT service management tools and software
- Knowledge of networking fundamentals, including protocols and architectures
- Familiarity with cloud-based technologies and platforms
- Certification in ITIL, CompTIA, or equivalent
Benefits and Perks
- Daily meal tickets worth 30 RON to support work-life balance
- Comprehensive private medical insurance to take care of employees and their families
- Employee Assistance Program subscription with EAP Romania, providing support for well-being and personal development
- Great discounts at partner shops, including electronics, telecommunications subscriptions, dentist partner clinics, and optical clinics
- Access to the 7card by Gympass for fitness and well-being
- Special banking offers to support financials
- Referral bonus, depending on the campaign of the job opening
- Well-defined career path with many opportunities to grow and explore
- Access to a wide range of training and development opportunities
- Vibrant, multicultural environment where unique voices are valued and celebrated
How to Stand Out
- Ensure your English and German language proficiency levels meet the required standards, as these will be tested during the application process.
- Highlight your problem-solving skills and ability to work independently, as these are key requirements for the role.
- Familiarize yourself with IT service management tools and software, as well as networking fundamentals, to stand out from other candidates.
- Prepare examples of your experience in desktop administration, IT support, or comparable roles, and be ready to provide specific details during the interview.
- Research Foundever's company culture, values, and mission to demonstrate your enthusiasm and interest in the role and the company.
- Be prepared to discuss your salary expectations and negotiate based on your research and industry standards.
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