IT Infrastructure Engineer

About the Role

The IT Infrastructure Engineer will work closely with cross-functional teams, including system administrators, network engineers, and security teams, to capture and translate technical knowledge into clear, structured documentation. You will also provide guidance and training to IT staff on documentation tools, standards, and best practices.

In this role, you will be part of a dynamic team that values innovation, teamwork, and customer satisfaction. Adventus is committed to providing its employees with a supportive and inclusive work environment, as well as opportunities for professional growth and development.

What You Will Do

• Develop, maintain, and govern a centralized IT documentation repository covering infrastructure systems, network topology, server configurations, and asset inventories.
• Create and update standard operating procedures (SOPs), runbooks, technical guides, and architecture diagrams for all IT infrastructure components.
• Establish and enforce documentation standards, templates, and version control practices across the IT team.
• Conduct periodic reviews and audits of existing documentation to ensure accuracy, relevance, and compliance with organizational and regulatory requirements.
• Manage document lifecycle processes including creation, approval, revision, and archival.
• Assist in the installation, configuration, and maintenance of servers, networking equipment, storage systems, and related infrastructure.
• Document change management activities, including system upgrades, patching schedules, and infrastructure modifications.
• Support incident management processes by maintaining accurate records of incidents, root cause analyses (RCA), and resolution steps.
• Collaborate with cross-functional IT teams to capture and translate technical knowledge into clear, structured documentation.
• Ensure IT documentation aligns with ITIL frameworks, ISO 27001, or other relevant standards adopted by the organization.
• Support internal and external audits by preparing and presenting accurate, up-to-date documentation packages.

What We Are Looking For

• Bachelor's degree in information technology, Computer Science, Computer Engineering, or a related discipline.
• Minimum 1-3 years of experience in IT infrastructure, systems administration, or a related role.
• Demonstrated experience in producing technical documentation, SOPs, or knowledge base articles in a corporate IT environment.
• Strong proficiency in English language, both written and spoken.
• Proficiency with documentation and knowledge management tools.
• Solid understanding of IT infrastructure components including servers, networking, virtualization, storage, and cloud services.
• Familiarity with diagramming tools such as Microsoft Visio, draw.io, or Lucidchart.
• Working knowledge of ITSM processes including change management, incident management, and asset management.
• Relevant professional certifications such as ITIL Foundation, CompTIA Network+, Microsoft Certified: Azure Administrator, or equivalent are advantageous.

Nice to Have

• Basic scripting knowledge (PowerShell, Bash, or Python) for automating documentation tasks.
• Experience with ITIL-based service management practices.
• Familiarity with agile project management methodologies.
• Strong understanding of cloud computing platforms and virtualization technologies.

Benefits and Perks

• Competitive salary and benefits package.
• Opportunity to work with a leading ICT solutions provider.
• Collaborative and dynamic work environment.
• Professional growth and development opportunities.
• Flexible working hours and remote work options.
• Access to cutting-edge technologies and tools.
• Recognition and reward for outstanding performance.
• Comprehensive health and wellness programs.
• Paid time off and vacation days.

• Develop a strong portfolio of technical writing samples, including SOPs, technical guides, and documentation templates.
• Familiarize yourself with ITIL frameworks and ITSM processes, including change management and incident management.
• Highlight your experience with documentation and knowledge management tools, as well as diagramming tools like Microsoft Visio.
• Be prepared to provide specific examples of your technical expertise and problem-solving skills during the interview process.
• Research the company's technology stack and be prepared to discuss how your skills align with their needs.
• Don't be afraid to ask questions during the interview, such as what a typical day looks like in the role or what opportunities there are for professional growth and development.