IT Manager
WFA Digital Insight
The demand for skilled IT managers has surged, with a 25% increase in job postings over the past year. As companies like Recharge focus on customer retention and digital growth, experts who can balance technical and business acumen are in high demand. With its commitment to innovation and customer satisfaction, Recharge stands out as an exciting opportunity for IT professionals. Before applying, candidates should be aware of the importance of collaboration, iteration, and attention to detail in this role.
Job Description
About the Role
The IT Manager position at Recharge is a critical leadership role that requires a unique blend of technical expertise, business acumen, and interpersonal skills. As the IT Manager, you will be responsible for leading a high-caliber engineering team, driving engineering excellence, and ensuring the timely delivery of projects. You will be the technical mentor for your team members, working closely with peers, managers, product, design, and operations teams to create solutions that meet business requirements.Recharge is a subscription platform that helps merchants deliver seamless customer experiences, driving customer retention and revenue growth. With over 20,000 brands globally, Recharge is a hands-on partner that leverages data from over 100 million shoppers to help brands successfully set up, manage, and grow their subscription businesses.
As the IT Manager, you will play a significant role in shaping the company's back-office software, providing measurable user value, and driving engineering and operational excellence across the company.
What You Will Do
- Lead a high-caliber engineering team, identifying and filling any team gaps
- Perform personnel management tasks, including performance reviews, compliance with company policies, mentoring, and career growth planning
- Understand and manage team morale through regular assessments and collaboration with engineering leadership
- Train new engineers on best practices, standards, culture, and policies
- Foster a team-oriented, supportive culture with a strong focus on collaboration, inclusion, and open communication
- Work with all departments regarding general employee empowerment and productivity
- Be responsible for quality team output, on-call rotation, and maintenance schedule, and overall project management
- Own IT tooling management, including vendor relationships and procurement management
- Constantly improve team productivity, refine agile processes, and create methods to increase efficiency
- Investigate, analyze, and evangelize good engineering practices
- Lead in the creation and execution of novel solutions to complex technical problems
What We Are Looking For
- 5+ years of experience in IT management or a related field
- Strong technical expertise, including Excel and other relevant tools
- Proven track record of leading high-performing engineering teams
- Excellent interpersonal and communication skills
- Ability to work in a fast-paced, dynamic environment
- Strong understanding of engineering principles, including agile methodologies
- Experience with personnel management, including performance reviews and career growth planning
- Strong analytical and problem-solving skills
Nice to Have
- Experience with cloud-based technologies
- Knowledge of cybersecurity best practices
- Familiarity with data analytics and visualization tools
- Certification in IT management or a related field
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a fast-growing, innovative company
- Collaborative, dynamic work environment
- Professional development opportunities, including training and mentorship
- Flexible, remote work arrangement
- Access to cutting-edge technologies and tools
- Recognition and rewards for outstanding performance
How to Stand Out
- Be prepared to provide specific examples of your experience leading engineering teams and driving technical projects
- Highlight your technical expertise, including proficiency in Excel and other relevant tools
- Show a strong understanding of engineering principles, including agile methodologies
- Emphasize your ability to work collaboratively with cross-functional teams, including product, design, and operations
- Be ready to discuss your approach to personnel management, including performance reviews and career growth planning
- Research Recharge's company culture and values to demonstrate your alignment with the organization's mission
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