IT Manager

About the Role

The role reports to the Head of Platform and is based in North America, with the option to work remotely and travel to UniUni hubs as needed. You will be the single point of contact for all IT-related matters, making this a hands-on management role that requires a strong technical background and excellent leadership skills.

UniUni Logistics is a late-stage last-mile logistics company that operates in the United States and Canada, working with some of the largest e-commerce platforms in North America. The company's technology is cloud-native on AWS, and its corporate stack runs predominantly on Microsoft. With an active ISO 27001 certification and SOC 2 Type II attestation, UniUni Logistics is committed to maintaining the highest standards of security and compliance.

What You Will Do

• Own UniUni's Entra ID tenant, including user lifecycle, group strategy, conditional access policies, MFA enforcement, and privileged access controls
• Manage the corporate device fleet through Intune, including enrollment, configuration baselines, compliance policies, OS patching, and application deployment for both Windows and macOS
• Operate Microsoft Defender for Endpoint across the corporate fleet, including alert triage, response coordination, and continuous improvement of detection coverage
• Run a tight, well-documented joiner-mover-leaver process across identity, devices, and SaaS in partnership with HR and security
• Administer Microsoft 365, including Exchange Online, Teams, SharePoint, and OneDrive, and continuously raise the bar on security and governance posture
• Drive sensible adoption of Microsoft 365 capabilities across the company, including secure use of Copilot and other AI features
• Maintain backup, recovery, and retention configurations for corporate data and validate that they actually work
• Own the corporate SaaS portfolio, including inventory, ownership mapping, license management, renewals, and consolidation of redundant tools
• Govern SaaS access end to end, including SSO enforcement, MFA, role-based access, and periodic access reviews
• Lead IT procurement, including requirements gathering, vendor evaluation, contract review, and onboarding new tools cleanly

What We Are Looking For

• 5+ years of experience in IT management, with a focus on Microsoft 365, Intune, and SaaS access
• Strong technical background, including expertise in cloud-based solutions and security measures
• Excellent leadership skills, with the ability to manage a small team and make technical decisions
• Experience with IT service management, including help desk operations and incident response
• Knowledge of ISO 27001 and SOC 2 Type II compliance frameworks
• Strong communication skills, with the ability to work effectively with HR, security, and other stakeholders
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects

Nice to Have

• Experience with AWS and cloud-native technologies
• Familiarity with AI features, including Copilot and other Microsoft 365 tools
• Certification in ITIL, Microsoft 365, or related fields
• Experience with IT procurement and vendor management

Benefits and Perks

• Remote work options, with the ability to travel to UniUni hubs as needed
• Competitive salary and benefits package
• Opportunity to work with a leading logistics company and make a real impact on the industry
• Collaborative and dynamic work environment, with a focus on innovation and security
• Professional development opportunities, including training and certification programs
• Access to the latest technology and tools, including Microsoft 365 and AWS
• Flexible work arrangements, including flexible hours and remote work options
• Comprehensive health and wellness program, including mental health support and employee assistance
• Recognition and reward programs, including employee recognition and bonus schemes

• Tip: Make sure you have a strong understanding of Microsoft 365 and Intune, as well as experience with SaaS access and IT service management.
• To stand out, highlight your leadership skills and experience managing a small team, as well as your ability to communicate technical information to non-technical stakeholders.
• When preparing for the interview, review the company's website and social media to get a sense of the company culture and values.
• Be prepared to provide specific examples of your experience with IT procurement, vendor management, and contract review.
• Consider creating a portfolio or case study that showcases your technical skills and experience, and be prepared to discuss it during the interview.
• Don't be afraid to ask questions during the interview, such as what a typical day looks like in the role or what opportunities there are for professional development.
• Finally, be sure to research the company's salary range and benefits package, and be prepared to negotiate your salary and benefits during the hiring process.