IT Operations Engineer

About the Role

As a key member of the team, the IT Operations Engineer will be responsible for translating technical data into executive-ready reports, guiding priority alignment, and updating senior leadership on infrastructure progress. This role offers the opportunity to work on a wide range of projects, from architectural maintenance to emerging technology evaluation, and will be instrumental in driving the company's technology strategy forward.

LogicGate's commitment to delivering an exceptional experience for both employees and customers means that the IT Operations Engineer will be empowered to take ownership, make an impact, and deliver their best work. The company recognizes that exceptional talent comes in all shapes and forms and encourages candidates who are excited about the work to apply, even if they don't check every box.

What You Will Do

• Own and continuously improve LogicGate's IT infrastructure at a foundational level, including endpoint management, identity services, SaaS stack integrations, and zero-trust network access controls.
• Design, implement, and maintain advanced automation to streamline RBAC frameworks, automated user provisioning, and entitlement reviews.
• Execute high-impact corporate IT operations projects end-to-end, including MDM policy deployment, SaaS license consolidation, and automated access review programs.
• Partner closely with InfoSec to manage secure authentication architectures, audit SaaS access control policies, and ensure strict compliance with least-privilege principles.
• Maintain and troubleshoot critical backend architecture, including AWS VDI workspaces and hosted SCIM bridges on Google Cloud Platform (GCP).
• Evaluate and implement AI-powered productivity solutions, workflow automation, and emerging technologies that improve employee experience and operational efficiency.
• Provide support for Chicago HQ technology operations, serving as an escalation resource for office infrastructure, conference room technology, networking, and onsite employee support when needed.
• Collaborate with cross-functional teams to design integrations and secure the endpoint fleet, driving operational efficiency across the business.
• Develop and maintain executive-ready reports to guide priority alignment and update senior leadership on infrastructure progress.

What We Are Looking For

• Proven domain experience: 3+ years of experience in IT operations, systems administration, or systems engineering, demonstrating hands-on administration of enterprise cloud environments and project delivery.
• Strong technical skills: proficiency in Excel, experience with cloud infrastructure management, and knowledge of security and identity governance principles.
• Collaboration and communication: exceptional ability to break down complex systems architecture and technical concepts into straightforward insights, with polished communication skills.
• Automation expertise: experience with automation tools such as Python, Bash, Okta Workflows, or Zapier.
• Security focus: understanding of secure authentication architectures, least-privilege principles, and compliance requirements.
• Project management: ability to execute high-impact corporate IT operations projects end-to-end.
• Emerging technology interest: enthusiasm for evaluating and implementing AI-powered productivity solutions and emerging technologies.
• Flexibility and adaptability: willingness to work in a fast-paced environment and adapt to changing priorities.

Nice to Have

• Experience with endpoint management tools such as Jamf.
• Knowledge of zero-trust network access controls and SaaS stack integrations.
• Familiarity with Okta, Zscaler, or similar identity and access management solutions.
• Certification in IT operations, security, or a related field.

Benefits and Perks

• Flexible and remote work arrangements.
• Opportunity to work with a leading AI GRC platform company.
• Collaborative and dynamic team environment.
• Professional development and growth opportunities.
• Competitive compensation and benefits package.
• Access to cutting-edge technologies and tools.
• Recognition and reward for outstanding performance.
• Comprehensive health insurance and wellness programs.
• Generous PTO and paid holidays.

• Tip: showcase your technical skills and experience with cloud infrastructure management, highlighting specific tools and technologies you've worked with.
• When applying, be prepared to provide examples of your automation expertise, including experience with Python, Bash, or similar automation tools.
• To stand out, demonstrate your understanding of security and identity governance principles, including secure authentication architectures and least-privilege principles.
• Be sure to highlight your collaboration and communication skills, providing examples of times when you've worked effectively with cross-functional teams.
• Consider creating a portfolio or repository of your work, including examples of your automation scripts, technical writing, or project management experience.
• In the interview, be prepared to discuss your experience with emerging technologies and AI-powered solutions, and how you've applied these in previous roles.
• Don't be afraid to ask about the company culture, team dynamics, and opportunities for growth and development during the interview process.