IT SaaS Operations Engineer - India

About the Role

In this role, you will serve as a technical and strategic escalation point, working closely with IT, Finance, and Security teams to ensure that all SaaS applications remain secure, cost-effective, and aligned with business goals. You will also collaborate with stakeholders across departments to improve visibility and control over SaaS adoption and usage.

Turing's IT team is committed to innovation and excellence, and the successful candidate will be expected to embody these values. If you are a highly motivated and experienced IT professional with a passion for SaaS operations, this role could be an ideal fit.

What You Will Do

• Act as the L3 escalation point for all SaaS and application-related technical issues.
• Manage the entire SaaS application lifecycle, including onboarding, configuration, access management, renewals, and deprovisioning.
• Oversee license allocation, utilization tracking, and optimization across tools such as Google Workspace, Okta, Slack, Zoom, Atlassian Suite, and Notion.
• Build and maintain operational dashboards and reports to provide visibility into key SaaS metrics, track license usage, renewal dates, and spend analytics.
• Collaborate with Finance to monitor SaaS spend, forecast renewals, and negotiate license adjustments or cost-saving opportunities.
• Partner with Security and Compliance teams to ensure access governance, SSO enforcement, and MFA compliance across all SaaS platforms.
• Manage user access provisioning and deprovisioning using IdPs such as Okta or Google Identity.
• Conduct regular audits of SaaS systems to maintain security posture, license accuracy, and operational hygiene.
• Evaluate and recommend new SaaS applications based on business needs and ROI analysis.
• Maintain vendor documentation, license inventories, and process documentation for renewals and compliance tracking.

What We Are Looking For

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent hands-on experience).
• 5+ years of experience in IT Operations or SaaSOps, managing SaaS platforms in a modern enterprise environment.
• Hands-on experience with SaaS Platforms, including Google Workspace, GitHub, Okta, Slack, Zoom, Atlassian Suite, etc.
• Strong understanding of license utilization metrics, cost analysis, and SaaS governance frameworks.
• Proven experience implementing and maintaining SSO, MFA, and Zero Trust across SaaS tools.
• Familiarity with identity providers such as Okta or Google Identity.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.

Nice to Have

• Experience with cloud security and compliance frameworks, such as SOC 2 or ISO 27001.
• Knowledge of data analytics and visualization tools, such as Tableau or Power BI.
• Familiarity with IT service management frameworks, such as ITIL.
• Certification in SaaS operations, cloud security, or a related field.

Benefits and Perks

• Competitive salary and benefits package.
• Opportunity to work with a leading-edge technology company.
• Collaborative and dynamic work environment.
• Flexible remote work arrangements.
• Professional development opportunities, including training and certification programs.
• Access to the latest tools and technologies.
• Recognition and reward for outstanding performance.

• Tip: Highlight your experience with SaaS operations, license management, and cost optimization in your resume and cover letter.
• When preparing for the interview, review Turing's technology stack and be ready to discuss your experience with similar tools and platforms.
• A strong understanding of SaaS governance frameworks and security best practices is essential for this role, so be prepared to provide examples of how you've implemented these in previous positions.
• Consider creating a portfolio that showcases your experience with SaaS operations, including any relevant certifications, training, or projects you've worked on.
• Be prepared to discuss your approach to collaboration and communication, as well as your experience working with cross-functional teams.
• Research Turing's company culture and values, and be prepared to discuss how your skills and experience align with these.
• Don't be afraid to ask questions during the interview, such as what the biggest challenges facing the IT team are, or what opportunities there are for professional development and growth.