IT Solutions Engineer

About the Team IT Systems Operations serves as the operational control layer connecting Security, Engineering, and Employee Technology platforms. The team ensures employee-facing systems, identity workflows, and enterprise applications operate in a predictable, governed, and continuously reliable manner as the organization scales. Beyond implementation, the team establishes structured operating patterns that ensure platform changes, access models, integrations, and lifecycle workflows evolve safely and consistently across the enterprise environment. About the Role This role acts as an operational owner for identity-connected enterprise SaaS platforms and system change controls supporting OpenAI’s compliance requirements. The engineer will be responsible for ensuring that production configuration, access models, and platform changes remain compliant, auditable, and consistently operated through defined controls. You will own and operationalize controlled system and workflow changes across identity platforms, SaaS applications, collaboration tooling, and enterprise infrastructure. You will partner closely with Security, Platform Engineering, and IT Support Operations to: - Ensure identity and access workflows behave consistently across systems - Implement structured rollout and configuration practices for enterprise applications - Improve visibility and traceability of system changes impacting employee workflows - Translate operational requirements into durable automation and policy-aligned implementations Success in this role requires not only strong engineering capability, but also sound operational judgment, disciplined documentation practices, and effective cross-functional collaboration. In this role, you will: Enterprise SaaS & Identity Platform Ownership - Own administration and operational stewardship of enterprise SaaS and identity-connected platforms, ensuring configuration integrity, access governance, and compliance with defined control requirements.

• Own onboarding, access modification, and offboarding workflows aligned to standardized entitlement models.
• Ensure lifecycle events propagate reliably across downstream systems and maintain accurate, auditable access state.
• Maintain consistent platform configuration and reduce unmanaged variance across business-critical systems.
• Partner with Security and IT Support Operations to enforce least-privilege access models and durable ownership boundaries. Controlled Change, Automation & Operational Reliability - Design and operationalize structured rollout patterns for enterprise system configuration and workflow changes.
• Replace manual administrative actions with governed automation incorporating validation, logging, and rollback-aware deployment patterns.
• Translate operational and compliance requirements into durable system implementations that improve reliability and auditability.
• Build automated operational workflows using APIs, infrastructure-as-code, scripting, and low-code automation platforms. Integration & Platform Engineering - Execute and maintain integrations across identity providers, SaaS platforms, ITSM systems, and internal tooling to ensure consistent system behavior.
• Standardize integration and deployment approaches across environments to support scalable platform adoption.
• Translate ambiguous operational requirements into structured workflows and dependable system implementations.
• Partner cross-functionally to convert recurring incidents and operational friction into durable system improvements. We’re looking for someone with: - Experience owning enterprise SaaS and identity platforms end-to-end.
• Experience with implementing and operating SOX, SOC 2, and related controls in these platforms.
• Experience automating platforms and audits.
• Excellent communication and collaboration skills. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with

• To increase your chances of getting hired as an IT Solutions Engineer at OpenAI, focus on highlighting your expertise in identity-connected enterprise SaaS platforms, such as Okta or Azure Active Directory, and demonstrate how you've ensured compliance requirements in previous roles.
• Since the role requires strong Excel skills, prepare examples of how you've used Excel to analyze and optimize system performance, identity workflows, or access models, and be ready to walk the interviewer through your thought process and problem-solving approach.
• To stand out as a candidate, research OpenAI's current projects and initiatives, such as their work in AI-powered identity and access management, and be prepared to discuss how your skills and experience align with these efforts and can contribute to the company's success.
• Build a portfolio or work samples that demonstrate your ability to design, implement, and manage identity-connected enterprise SaaS platforms, including examples of structured operating patterns, platform changes, and lifecycle workflows you've established in previous roles.
• Be prepared to discuss your experience with IT service management frameworks, such as ITIL, and how you've applied these frameworks to ensure predictable, governed, and continuously reliable operation of employee-facing systems and enterprise applications.
• When negotiating salary, research the market rate for IT Solutions Engineers in San Francisco and emphasize your unique skills and experience, such as expertise in compliance requirements or experience with AI-powered identity and access management, to make a strong case for your desired compensation package.