IT Support

Valerie GroupValerie Group·Remote(India)
Support
Excel

WFA Digital Insight

As the demand for skilled IT support specialists continues to rise, with a reported 25% increase in job openings in the last year, Valerie Group is looking for a talented individual to own their technical infrastructure. With the company's rapid growth, this role offers a unique chance to work with a variety of SaaS platforms and martech tools. Candidates should have a strong background in systems management and excellent problem-solving skills. Before applying, it's essential to understand the importance of scalability, security, and collaboration in a remote work environment. With the right skills and experience, this could be an exciting opportunity to join a dynamic team and contribute to the company's continued success.

Job Description

About the Role

The IT Support specialist will play a critical role in managing Valerie Group's technical infrastructure, ensuring that all systems are connected, accessible, and scalable. This position will be responsible for overseeing the company's SaaS platforms, martech tools, and internal collaboration tools. As a key member of the team, the IT Support specialist will work closely with various departments to ensure seamless communication and efficient workflow.

The ideal candidate will have a strong understanding of SaaS platform management, martech tools, and internal collaboration tools. They will be responsible for designing and implementing scalable workflows, managing multiple SaaS subscriptions, and ensuring that all systems are secure and up-to-date.

Valerie Group is a rapidly growing company, and this role offers a unique chance to work with a variety of cutting-edge technologies and contribute to the company's continued success.

What You Will Do

  • Manage and maintain Valerie Group's SaaS platforms, including Monday.com, Microsoft Teams, and other internal tools
  • Design and implement scalable workflows and board structures to standardize task management across brands
  • Onboard new team members, configure permissions, and train users on the platform
  • Continuously refine board structures based on team feedback and scale requirements
  • Manage SaaS subscriptions and access for Valerie Group's martech stack
  • Set up access, configuration, and execution for the martech stack
  • Track usage, renewals, and cost optimization across the stack
  • Evaluate and onboard new martech tools as brand requirements evolve
  • Manage Valerie Group's martech stack user access, provisioning, integrations, and cost tracking across the portfolio of tools
  • Administer Microsoft Teams across the organization, user management, channels, meeting rooms, recording and transcription configuration
  • Maintain documentation for all tools, access protocols, and internal processes

What We Are Looking For

  • 5+ years of hands-on experience managing SaaS platforms in a startup or scale-up environment
  • Demonstrated expertise in Monday.com board design, automations, integrations, and user management
  • Strong working knowledge of Microsoft 365 administration, teams, Outlook, SharePoint, OneDrive
  • Experience managing multi-user SaaS subscriptions and access controls
  • Ability to design scalable workflows and board structures
  • Strong documentation habits
  • Proven ability to triage and resolve IT issues across a distributed team
  • Comfortable working across multiple time zones
  • Clear written and verbal communication; able to explain technical concepts to non-technical users

Nice to Have

  • Experience in an agency, DTC brand, or multi-brand operating environment
  • Familiarity with e-commerce platforms (Shopify, Amazon Seller Central)
  • Basic scripting or automation experience (Zapier, Make, Power Automate)
  • Understanding of IT security basics; SSO, 2FA, access hygiene

Benefits and Perks

  • Competitive salary and benefits package
  • Opportunity to work with a rapidly growing company
  • Collaborative and dynamic work environment
  • Professional development and growth opportunities
  • Flexible working hours and remote work options
  • Access to cutting-edge technologies and tools
  • Recognition and reward for outstanding performance

How to Stand Out

  • Ensure you have a strong understanding of SaaS platform management and martech tools before applying
  • Highlight your experience with Monday.com, Microsoft Teams, and other internal collaboration tools in your resume and cover letter
  • Be prepared to provide examples of your problem-solving skills and ability to work in a fast-paced environment
  • Show your passion for IT and technology, and explain how you stay up-to-date with the latest trends and developments
  • Don't be afraid to ask questions during the interview process, and be sure to ask about the company culture and values
  • Make sure your portfolio and online presence are professional and showcase your skills and experience

This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.