IT Vendor Manager (100% Remote)
WFA Digital Insight
As the demand for skilled IT professionals continues to rise, with a 25% increase in hiring for vendor management roles in the past year, companies like ClearCaptions, LLC are seeking versatile and innovative leaders. The IT Vendor Manager role stands out for its emphasis on collaboration, integrity, and accountability, aligning with the company's mission to improve the lives of seniors and their caregivers through cutting-edge technology. With the remote work landscape evolving, candidates should be prepared to demonstrate their ability to work independently, manage complex vendor relationships, and drive business value in a fast-paced environment.
Job Description
About the Role
The IT Vendor Manager position is a critical component of ClearCaptions, LLC's commitment to delivering exceptional service and solutions to its customers. As the leader of the IT Vendor Relations Managers team, this role oversees the end-to-end lifecycle of third-party vendor relationships, ensuring that vendors deliver measurable business value. This involves close collaboration with various stakeholders, including Finance, Legal, Security, Compliance, IT Directors, and other business stakeholders, to ensure cost transparency, operational accountability, and alignment with company priorities.The IT Vendor Manager will be responsible for setting priorities, establishing standards for vendor governance, and ensuring consistent execution of vendor management practices across the organization. This role provides lifecycle oversight of vendor performance, commercial terms, contract governance, and operational alignment, making it a pivotal position in maintaining the trust and confidence of ClearCaptions, LLC's customers.
What You Will Do
- Lead the IT Vendor Relations Managers team in managing the lifecycle of third-party vendor relationships.
- Serve as the primary owner for assigned vendor relationships, ensuring delivery against contractual commitments, SLAs, and business expectations.
- Oversee vendor lifecycle activities, including onboarding, governance, performance management, and offboarding.
- Escalate performance or contractual risks as needed to ensure timely resolution.
- Lead or support negotiations for vendor contracts, including renewals, amendments, and commercial adjustments.
- Partner with Legal to ensure appropriate performance metrics, pricing protections, and risk safeguards.
- Identify cost optimization opportunities and prevent value leakage.
- Establish and monitor KPIs and SLAs, and conduct structured vendor performance reviews.
- Maintain documentation and visibility of contractual commitments and obligations, and track remediation plans to address underperformance.
- Partner with Finance to support forecasting, budgeting, and spend tracking, and monitor spend against forecasts to identify and address variances.
What We Are Looking For
- Experience in managing IT vendors, preferably in a leadership role.
- Strong understanding of contract governance, vendor performance management, and operational alignment.
- Excellent communication and negotiation skills, with the ability to work with various stakeholders.
- Ability to analyze complex data and make informed decisions.
- Experience with budgeting and forecasting, with a focus on cost optimization.
- Strong problem-solving skills, with the ability to escalate and resolve issues promptly.
- Knowledge of IT service management frameworks and standards.
- Experience working in a fast-paced, collaborative environment.
- Bachelor's degree in a related field, such as Business Administration, Information Technology, or a similar discipline.
Nice to Have
- Certification in IT service management, such as ITIL.
- Experience with cloud-based vendor management tools.
- Knowledge of regulatory compliance related to IT services.
- Experience in managing vendors for software development or implementation projects.
Benefits and Perks
- Competitive salary and benefits package.
- Opportunity to work remotely and manage a team of vendor relations managers.
- Collaborative and dynamic work environment.
- Professional development opportunities, including training and certification programs.
- Access to cutting-edge technology and innovative solutions.
- Flexible work arrangements, including flexible hours and remote work options.
- Health insurance and wellness programs.
- Retirement savings plan and other benefits.
How to Stand Out
- Ensure you have a strong understanding of contract governance and vendor performance management.
- Highlight your experience in managing IT vendors and leading teams.
- Be prepared to provide examples of cost optimization strategies and how you've implemented them in previous roles.
- Showcase your ability to work collaboratively with various stakeholders, including Finance, Legal, and IT teams.
- Make sure your resume and cover letter are tailored to the role, emphasizing your skills in vendor management, contract governance, and team leadership.
- Research ClearCaptions, LLC's mission and values, and be prepared to discuss how your skills and experience align with them.
- Prepare to discuss your experience with IT service management frameworks and standards, and how you've applied them in previous roles.
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