Jr Product Administrator
Other
Excel
WFA Digital Insight
As demand for skilled product administrators grows, Workana's Jr Product Administrator role stands out for its unique blend of technical and business acumen requirements. With the rise of remote work, companies are seeking professionals who can navigate complex SaaS ecosystems and collaborate with cross-functional teams. In this role, candidates will have the opportunity to work with a leading financial services company and develop their skills in SaaS administration, product operations, and technical support.
Job Description
About the Role
We are seeking a Junior Product Administrator to support the configuration, administration, and daily operations of vendor SaaS applications used by internal teams. This is a hands-on role ideal for someone who enjoys learning new tools and serving as an internal point of contact between engineering, architecture, vendor support, and business stakeholders.Responsibilities
- Configure, administer, and maintain multiple SaaS applications (user access, entitlements, backend switches, workflows)
- Support onboarding, permissions, operational updates, and client-facing requests
- Troubleshoot issues, document findings, and escalate to vendors when needed
- Maintain product documentation and configuration standards
- Serve as a liaison between vendor systems and internal architecture/product teams
Requirements
- 1–2 years of experience in SaaS administration, product operations, or technical support
- Strong ability to learn new software tools and understand system behavior
- Excellent communication skills in English (written and verbal)
- Basic analytical skills and comfort working with technical teams
Nice to Have
- Experience in financial services, lending, or workflow-heavy SaaS products
- Prior exposure to product analysis or cross-functional vendor management
Benefits
- Competitive compensation in USD
- Fully remote work
- Flexible schedule and collaborative work environment
How to Stand Out
- Highlight your experience with SaaS applications and ability to learn new tools quickly
- Showcase your analytical skills and comfort working with technical teams
- Prepare examples of how you've troubleshooted issues and documented findings in previous roles
- Be ready to discuss your understanding of system behavior and vendor management
- Demonstrate your ability to communicate effectively with both technical and non-technical stakeholders
- Research the company's technology ecosystem and be prepared to ask informed questions during the interview process
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