Junior Account Manager (Contractor)

About the Role

The account management team at Marqeta is a dynamic and fast-paced environment that requires strong communication skills, attention to detail, and the ability to prioritize tasks effectively. As a Junior Account Manager, you will be expected to think critically, solve problems creatively, and provide exceptional customer service to Marqeta's clients. You will also have the opportunity to develop your skills and expertise in account management, sales, and marketing, and contribute to the company's mission to change the way money moves.

Marqeta is a company that values innovation, simplicity, and customer-centricity, and the account management team is no exception. You will be working with a talented team of professionals who are passionate about delivering exceptional results and driving customer success. If you are a motivated and results-driven individual who is looking for a challenging and rewarding role, the Junior Account Manager position at Marqeta may be the ideal opportunity for you.

What You Will Do

• Support the strategic efforts of the POD leader in managing key business accounts
• Manage the collateral feedback and approval process, coordinating reviews across internal stakeholders, incorporating revisions, and ensuring all customer-facing materials receive required sign-off prior to distribution
• Create monthly customer-centric content to keep the broader organization apprised of customer updates, key metrics, and other information pertinent to the Revenue & Go To Market team
• Support the development and delivery of presentation materials in Powerpoint/Google Slides, Word/Google Docs, and Excel/Google Sheets (QBRs, Executive Briefing Decks, process outlines, etc.)
• Support day-to-day customer management processes, including responding to customer inquiries, resolving issues, and providing exceptional customer service
• Collaborate with cross-functional teams, including sales, marketing, and product, to drive customer engagement, retention, and revenue growth
• Develop and maintain strong relationships with key stakeholders, including customers, sales teams, and internal stakeholders
• Analyze customer data and trends to identify opportunities for growth and improvement
• Provide regular updates and insights to the account management team and other stakeholders on customer performance and trends

What We Are Looking For

• Typically requires a minimum of 5 years of related experience with a Bachelor’s degree
• Experience working in Operations or Account Management, with a strong understanding of customer relationships and account management principles
• Experience documenting, tracking, and supporting the daily functioning and operations of customer programs, with a focus on delivering polished, error-free work
• Superior communication skills (interpersonal, verbal, presentation, written, email), with the ability to communicate effectively with customers, stakeholders, and team members
• Experience prioritizing, managing, and delivering on multiple projects simultaneously, with a strong ability to multitask and manage competing priorities
• Strong analytical and problem-solving skills, with the ability to analyze customer data and trends to identify opportunities for growth and improvement
• Proficiency in Excel, Google Sheets, and other tools and software used in account management
• Experience working in a fast-paced environment, with a strong ability to adapt to changing priorities and deadlines

Nice to Have

• Experience working in the payments or financial services industry, with a strong understanding of the trends and challenges facing the industry
• Knowledge of sales and marketing principles, with a strong understanding of how to drive customer engagement and retention
• Experience working with cross-functional teams, including sales, marketing, and product, to drive customer success and revenue growth
• Certification in account management or a related field, with a strong commitment to ongoing learning and professional development

Benefits and Perks

• Competitive hourly rate, with opportunities for bonuses and incentives based on performance
• Comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off
• Flexible work arrangements, including remote work options and flexible hours
• Opportunities for professional development and growth, including training and certification programs, mentorship, and career advancement opportunities
• Collaborative and dynamic work environment, with a strong focus on teamwork and camaraderie
• Access to cutting-edge technology and tools, including the latest software and hardware used in account management
• Recognition and reward programs, including employee recognition programs and rewards for outstanding performance

• Develop a strong understanding of account management principles and practices, including customer relationships, sales, and marketing
• Showcase your proficiency in Excel, Google Sheets, and other tools and software used in account management
• Highlight your ability to communicate effectively with customers, stakeholders, and team members, including strong verbal and written communication skills
• Emphasize your experience working in a fast-paced environment, including your ability to prioritize tasks, manage competing priorities, and deliver high-quality results
• Prepare to provide specific examples of your experience and skills, including case studies or scenarios that demonstrate your expertise in account management
• Research Marqeta's company culture and values, including their mission to change the way money moves, and be prepared to discuss how your skills and experience align with these values
• Practice your problem-solving skills, including your ability to analyze customer data and trends to identify opportunities for growth and improvement