Junior Field Service Technician - Midlands

About the Role

Day-to-day, the Junior Field Service Technician will work closely with a dedicated mentor engineer, receiving full training and ongoing support to build hands-on technical skills and confidence in the field. This role is an excellent starting point for someone looking to launch their career in a vital and rewarding field.

The technical team at Diebold Nixdorf is committed to connecting people to commerce in a hyper-connected, consumer-centric world. As part of this team, the Junior Field Service Technician will play a crucial role in ensuring the smooth operation of technology systems.

What You Will Do

• Install, maintain, and repair technology systems to ensure optimal performance
• Conduct regular checks and tests to identify and resolve potential issues
• Collaborate with the technical team to develop and implement new technologies and processes
• Provide excellent customer service, responding to queries and resolving issues in a professional and courteous manner
• Develop and maintain detailed records of work completed, including reports and documentation
• Participate in training and development programs to enhance technical skills and knowledge
• Stay up-to-date with industry developments and advancements, applying this knowledge to improve services
• Work closely with a dedicated mentor engineer to learn and grow in the role
• Develop strong relationships with colleagues and customers, fostering a positive and productive work environment

What We Are Looking For

• Strong foundation in Excel and a willingness to learn and adapt to new technologies
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Strong problem-solving skills, with the ability to analyze and resolve complex issues
• Physical ability to lift and move equipment, as required
• High school diploma or equivalent required; post-secondary education in a related field is an asset
• Basic knowledge of IT principles and technologies
• Strong attention to detail and organizational skills
• Ability to work in a fast-paced environment, prioritizing tasks and managing time effectively

Nice to Have

• Previous experience in a technical or customer-facing role
• Knowledge of gaming or related technologies
• Certification in a related field, such as IT or electronics
• Experience with project management tools and software
• Familiarity with agile development methodologies

Benefits and Perks

• Competitive salary and benefits package
• Ongoing training and development opportunities
• Collaborative and dynamic work environment
• Opportunity to work with a leading company in the tech industry
• Flexible working hours and remote work arrangements
• Access to the latest technologies and tools
• Recognition and reward for outstanding performance
• Comprehensive health and wellness program
• Generous paid time off and holiday entitlement

• Develop a strong foundation in Excel, as this is a key requirement for the role. Practice using formulas, charts, and other features to analyze and present data.
• Tailor your resume and cover letter to highlight relevant technical skills and experience, even if it's limited. Show enthusiasm and a willingness to learn and grow.
• Prepare for the interview by researching the company and the role, and practicing responses to common technical interview questions.
• Be prepared to provide examples of times when you had to problem-solve or work independently, as these are valuable skills for a field service technician.
• Consider creating a portfolio or examples of your work, such as projects or certifications, to demonstrate your technical abilities and dedication to the field.
• When negotiating salary, be sure to research the market rate for the role and location, and be confident in your asking price.
• Red flags to watch for include a lack of clear communication or training, or a company culture that does not prioritize employee growth and development.