Junior Project Manager

About the Role

The Junior Project Manager role at Haystack is a dynamic and challenging position that requires a unique blend of technical expertise, project management skills, and collaboration. As a key member of the IT support team, the successful candidate will be responsible for analyzing and responding to user inquiries, improving project efficiency, and providing professional technology support. With a focus on delivering high-quality solutions, the Junior Project Manager will work closely with clients to understand their IT requirements and develop project plans that meet their needs.

The role is based in the San Diego Metropolitan Area, but the company offers remote work options, providing flexibility and work-life balance. As a junior project manager, the successful candidate will have the opportunity to work on a variety of projects, from troubleshooting account issues to consolidating daily requests and managing information from various sources.

The team at Haystack is committed to innovation and excellence, and the Junior Project Manager will be expected to contribute to this culture by staying up-to-date with the latest technologies and best practices. With a strong focus on collaboration and teamwork, the successful candidate will need to be able to work effectively with colleagues and clients to deliver high-quality results.

What You Will Do

• Analyze and respond to user inquiries for IT-related issues, providing timely and effective solutions
• Assist with improving project efficiency and effectiveness within an IT support context, identifying areas for improvement and implementing changes
• Perform professional technology support tasks, including account access requests and application support, to ensure seamless operations
• Troubleshoot account issues and escalate priority problems to senior team members, ensuring prompt resolution
• Consolidate daily requests and manage information from various sources, maintaining accurate records and reports
• Engage with clients to understand IT requirements and translate them into project plans, ensuring effective communication and collaboration
• Develop and maintain project plans, timelines, and budgets, ensuring projects are delivered on time and within budget
• Collaborate with team members to achieve project goals and objectives, fostering a culture of teamwork and cooperation

What We Are Looking For

• 1+ years of experience supporting a defense organization in a professional capacity, with a strong understanding of IT principles and practices
• Experience using Microsoft Power Platform tools, including Power Apps, Power Automate, and Power BI
• Experience using Microsoft Office Suite tools, including Teams for collaboration, to facilitate communication and teamwork
• Ability to learn new technologies and concepts quickly, with a strong commitment to ongoing learning and professional development
• Ability to work cooperatively as a team member, with excellent communication and interpersonal skills
• Ability to perform shift work, with flexibility to work varying hours as required
• Secret clearance required, with a strong commitment to security and confidentiality
• Bachelor's degree in a related field, such as computer science, information technology, or business administration

Nice to Have

• Experience with IT service management frameworks, such as ITIL, to inform best practices and process improvements
• Knowledge of cloud-based technologies, including Azure and AWS, to support the development of scalable and secure solutions
• Certification in project management, such as PMP or Agile, to demonstrate expertise and commitment to the field

Benefits and Perks

• Competitive annual salary, with opportunities for professional development and growth
• Opportunity to work on complex problems and contribute to innovative solutions, with a strong focus on collaboration and teamwork
• Engage directly with clients to ensure project success and meet quality standards, with a commitment to delivering high-quality results
• Support for total well-being, including health, financial, and retirement benefits, to promote work-life balance and overall well-being
• Remote work options, with flexible working hours and a supportive work environment, to facilitate flexibility and autonomy
• Professional development opportunities, including training and certification programs, to support ongoing learning and growth
• Access to the latest technologies and tools, to stay up-to-date with industry trends and best practices
• Collaborative and dynamic work environment, with a strong focus on teamwork and cooperation, to foster a sense of community and shared purpose