Key Account Manager
WFA Digital Insight
As the demand for digital payment solutions skyrockets, companies like Affirm are at the forefront of this revolution. With a growth rate of 25% in the fintech industry, professionals with expertise in account management and strategic partnerships are in high demand. This Key Account Manager role at Affirm offers a unique chance to work with leading Canadian merchants, driving long-term growth and strategy. Before applying, candidates should be aware of the evolving landscape of digital payments and the importance of building strong, transparent relationships with clients. With the right skills and experience, this role can be a launching pad for a successful career in fintech.
Job Description
About the Role
The Key Account Manager position at Affirm is a critical component of the Revenue team, responsible for driving top-line growth through strategic partnerships and go-to-market execution. As a highly strategic and hands-on professional, you will own and grow a portfolio of Affirm's largest Canadian merchants, shaping multi-year joint roadmaps and influencing senior stakeholders. Your day-to-day responsibilities will include defining and driving the strategic vision for each relationship, developing sophisticated account plans, and leading complex commercial negotiations.The ideal candidate will have a deep understanding of the Canadian market and the ability to navigate complex stakeholder relationships. You will be the quarterback for your accounts, setting the strategy, driving rigorous account planning, and ensuring day-to-day execution lands on time and against KPI targets.
As part of the Revenue team, you will be working closely with cross-functional teams, including Product, Technical, Credit, Analytics, Marketing, and Risk, to deliver partner initiatives and business results. Your ability to communicate effectively, both written and verbal, will be essential in influencing senior stakeholders and executive audiences.
What You Will Do
- Own and lead Affirm's largest Canadian partner relationships, driving growth and long-term strategy across multiple business units.
- Define and drive the strategic vision for each relationship, aligning joint priorities to Affirm's broader goals and influencing senior stakeholders on both sides.
- Develop sophisticated account plans and build and execute multi-year growth roadmaps spanning product integrations, co-marketing initiatives, and go-to-market expansions.
- Lead complex commercial negotiations, including contracts, pricing, renewal strategy, and expansion opportunities.
- Analyze partner performance and recommend programs to increase adoption, improve performance, and expand into new use cases.
- Orchestrate cross-functional execution across Product, Technical, Credit, Analytics, Marketing, Risk, and other internal stakeholders to deliver partner initiatives and business results.
- Manage customer health to ensure strong satisfaction, long-term retention, and consistent business outcomes.
- Identify and mitigate potential risks, ensuring compliance with regulatory requirements and Affirm's internal policies.
- Collaborate with internal stakeholders to develop and implement process improvements, increasing efficiency and scalability.
What We Are Looking For
- 7+ years of B2B client-facing experience, preferably in a tech or fintech environment.
- Excellent customer relationship management skills, with the ability to lead and grow complex, strategic partnerships at the executive level.
- Experience in driving and managing cross-functional, multi-stakeholder initiatives with high attention to detail.
- Strong written and verbal communication skills, with the ability to influence senior stakeholders and executive audiences.
- Excellent analytical abilities, including the ability to identify key data points and trends, and report out to internal and external stakeholders.
- Experience structuring, negotiating, and closing large-scale commercial contracts.
- Ability to adapt quickly to changing priorities, take initiative, and go beyond defined responsibilities to drive success of projects and the broader team.
- Proficiency in Salesforce and Excel, with the ability to learn and navigate new systems and tools.
Nice to Have
- Experience working in the payments or financial services industry.
- Knowledge of Canadian market trends and regulatory requirements.
- Familiarity with data analytics and performance metrics, with the ability to apply insights to drive business growth.
- Certification in account management or a related field, such as CIMA or CFA.
Benefits and Perks
- Competitive salary and bonus structure.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Generous paid time off and holiday policy.
- Remote work stipend and equipment allowance.
- Professional development opportunities, including training and education programs.
- Access to a dynamic and collaborative work environment, with a team of experienced professionals.
How to Stand Out
- Develop a strong understanding of the Canadian market and its regulatory requirements to stand out as a candidate.
- Highlight your experience with Salesforce and Excel, and be prepared to provide examples of how you've used these tools to drive business growth.
- Showcase your ability to navigate complex stakeholder relationships and influence senior stakeholders.
- Be prepared to discuss your experience with data analytics and performance metrics, and how you've applied insights to drive business growth.
- Research Affirm's products and services, and be prepared to discuss how you can contribute to the company's mission and goals.
- Practice your negotiation skills, as you will be leading complex commercial negotiations as part of this role.
- Consider obtaining certifications in account management or related fields to demonstrate your expertise and commitment to the field.
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