Key Account Manager

## About the Role As a Key Account Manager at Affirm, you will play a critical role in driving the company's top-line growth through strategic partnerships and merchant relationships. You will be responsible for managing a portfolio of key accounts, developing and executing account plans, and collaborating with cross-functional teams to drive business results. Your day-to-day will involve working closely with merchants to understand their needs, identifying opportunities for growth, and developing solutions to drive revenue and General Merchandise Volume (GMV).

The Revenue team at Affirm is focused on driving growth through strategic partnerships, pricing, and go-to-market execution. As a Key Account Manager, you will be an integral part of this team, working closely with other account managers, sales teams, and product teams to drive results. You will also have the opportunity to work with a range of stakeholders, including executive leadership, product teams, and external partners.

In this role, you will have the opportunity to work with a range of tools and technologies, including Salesforce and Excel. You will also have the chance to develop your skills in areas such as contract negotiation, pricing, and expansion opportunities.

## What You Will Do - Act as a subject matter expert and team lead across omni-retail for best practices on managing accounts and driving outcomes - Develop and execute account plans that include financing optimizations, executive relationship engagement, and marketing strategies - Analyze partner performance and recommend programs to increase product adoption and drive revenue growth - Lead and execute complex contract negotiations and pricing discussions with key merchants - Collaborate with cross-functional teams, including Product, Technical, Credit, Analytics, Marketing, and Risk teams, to drive business results - Manage customer health and ensure overall customer satisfaction and business results - Drive customer advocacy and critical issues by collaborating with development, product management, and support teams - Orchestrate cross-functional teams to execute partnership initiatives and drive business results - Develop and maintain strong relationships with key stakeholders, including executive leadership and external partners

## What We Are Looking For - Bachelor's degree with 6-10 years of B2B client-facing experience in a high-tech environment - Evidence of account growth and impact in previous roles - Experience negotiating and closing large, complex commercial contracts - Strong written and verbal communication skills, including the ability to give compelling presentations - Experience leading cross-functional projects with a high attention to detail - Ability to build and manage productive internal and external relationships and influence towards outcomes - Excellent analytical abilities to review merchant performance and report on the impact of specific programs - Knowledge of retail, consumer finance offerings, integrated software solutions, and e-commerce - Comfortable using Salesforce and standard BI tools

## Nice to Have - Experience working in the fintech or payments industry - Knowledge of accounting and financial principles - Experience with data analysis and reporting tools - Certification in sales or account management

## Benefits and Perks - Competitive salary and equity package - Comprehensive health and wellness benefits - Generous PTO and vacation policy - Remote work stipend and flexible work arrangement - Opportunities for professional development and growth - Access to cutting-edge tools and technologies - Collaborative and dynamic work environment - Recognition and reward programs for outstanding performance

- To stand out in this role, be prepared to showcase your analytical and relationship-building skills, as well as your ability to drive results in a fast-paced environment.

• Make sure you have a strong understanding of the fintech industry and the trends shaping the market.
• Be prepared to provide specific examples of your experience in account management and contract negotiation.
• Develop a strong portfolio that showcases your skills and experience, including any relevant certifications or training.
• When negotiating salary, be prepared to discuss your expectations and requirements, and be open to feedback and discussion.
• Pay attention to red flags such as unclear expectations or lack of communication from the hiring team.
• Be prepared to ask thoughtful questions during the interview process, such as what the typical career path is for someone in this role or what the biggest challenges are in this position.