Key Account Manager

AffirmAffirm·Remote(Remote US)
Customer Success
SalesforceExcel

WFA Digital Insight

The demand for skilled account managers in the fintech space has grown exponentially, with a 25% increase in job openings in the last year alone. As companies like Affirm continue to disrupt traditional credit models, the need for professionals who can drive growth and build strong relationships with merchants has never been more pressing. With its commitment to transparency and customer-centric approach, Affirm stands out in the industry. Before applying, candidates should be aware that this role requires a unique blend of analytical skills, business acumen, and exceptional communication abilities.

Job Description

About the Role

As a Key Account Manager at Affirm, you will be at the forefront of driving growth and building strong relationships with the company's most strategic merchants. This is a high-profile, customer-facing role that requires outstanding results-oriented, relationship, and program management skills. You will be part of a growing team that is dedicated to delivering value-added solutions, driving adoption, and supporting long-term business growth.

The Revenue team at Affirm is responsible for driving top-line growth through strategic partnerships, pricing, and go-to-market execution. As a Key Account Manager, you will play a critical role in overseeing a portfolio of Affirm's strategic accounts, developing and driving strategic initiatives, and collaborating with cross-functional teams to execute partnership initiatives and drive business results.

What You Will Do

  • Act as a subject matter expert and team lead across omni-retail for best practices on managing accounts, driving outcomes, and building relationships
  • Oversee a portfolio of key accounts and develop and drive strategic initiatives, including complex contract negotiation, pricing, and expansion opportunities
  • Lead and execute account plans that include financing optimizations, executive relationship engagement, and marketing strategies
  • Analyze partner performance and recommend programs to increase product adoption, grow up-funnel awareness and visibility, and sell into expansion opportunities
  • Orchestrate cross-functional teams across Product, Technical, Credit, Analytics, Marketing, and Risk teams to execute partnership initiatives and drive business results
  • Manage customer health to ensure overall customer satisfaction and business results
  • Drive customer advocacy and critical issues by collaborating with development, product management, and support teams to improve the Affirm offering for merchants
  • Develop and maintain a deep understanding of Affirm's products and services, as well as the needs and goals of its merchants
  • Identify and pursue new business opportunities, including upselling and cross-selling

What We Are Looking For

  • Bachelor's degree with 6-10 years of B2B client-facing experience in a high-tech environment and evidence of account growth/impact
  • Experience negotiating and closing large, complex commercial contracts for F100 companies
  • Strong written and verbal communication skills, including the ability to give compelling presentations
  • Experience in leading cross-functional projects with a high attention to detail
  • Ability to build and manage productive internal and external relationships and influence towards outcomes
  • Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders
  • Knowledge of retail, consumer finance offerings, integrated software solutions, and e-commerce preferred
  • Comfortable using Salesforce and standard BI tools

Nice to Have

  • Experience working in the fintech or payments industry
  • Knowledge of data analysis and visualization tools, such as Tableau or Power BI
  • Certification in sales or account management, such as CSO or CAM

Benefits and Perks

  • Competitive base salary
  • Equity package
  • Comprehensive health, dental, and vision insurance
  • 401(k) matching program
  • Flexible PTO policy
  • Remote work stipend
  • Professional development opportunities
  • Access to the latest tools and technologies

How to Stand Out

  • Develop a strong understanding of Affirm's products and services, as well as the needs and goals of its merchants, to stand out in the application process
  • Be prepared to provide specific examples of your experience in managing complex commercial contracts and leading cross-functional projects
  • Showcase your analytical skills by walking the interviewer through a time when you analyzed partner performance and developed a plan to increase product adoption
  • Highlight your ability to build and manage productive internal and external relationships, and influence towards outcomes
  • Be prepared to discuss your experience with Salesforce and BI tools, and how you have used them to drive business results
  • Research Affirm's company culture and values, and be prepared to discuss how you align with them

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