Key Account Manager

About the Role

The National Restaurant Association is a dynamic and diverse organization that values trust, hospitality, collaboration, and innovation. As a Key Account Manager, you will be an integral part of a team that is dedicated to providing industry-leading training and certification products to the hospitality industry.

The role is fully remote, with approximately 25% travel anticipated for key account visits, tradeshows, and other industry events. This offers the flexibility to work from anywhere in the United States, making it an attractive opportunity for those looking for a better work-life balance.

What You Will Do

• Develop and execute sales strategies to drive revenue growth and achieve product penetration goals
• Build and manage a strong sales pipeline through prospecting, lead generation, and active participation in industry events
• Identify and pursue new business opportunities to expand the company's customer base
• Create and execute account and territory plans, including forecasting, pipeline management, and performance tracking against targets
• Develop and maintain relationships across all levels of customer organizations, using a consultative approach to identify needs and deliver solutions
• Collaborate with internal stakeholders to develop and implement sales strategies and initiatives
• Provide excellent customer service and support to clients, ensuring high levels of customer satisfaction and retention
• Stay up-to-date with industry trends and developments, and apply this knowledge to drive sales growth and improve customer relationships
• Utilize Salesforce to manage sales activities, track customer interactions, and analyze sales performance
• Develop and maintain a deep understanding of the company's products and services, including training and certification programs

What We Are Looking For

• 5+ years of experience in sales and account management, preferably in the hospitality or food service industry
• Proven track record of success in driving sales growth and building strong relationships with clients
• Strong understanding of the hospitality industry, including trends, challenges, and opportunities
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders
• Strong analytical and problem-solving skills, with the ability to analyze sales data and develop effective sales strategies
• Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork
• Experience with Salesforce and other sales management tools
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Bachelor's degree in a related field, such as business, marketing, or hospitality management

Nice to Have

• Experience in strategic selling of SAAS, training, certification, or e-learning products
• Knowledge of the restaurant or food service industry, including trends, challenges, and opportunities
• Certification in sales or marketing, such as a CRM or sales management certification
• Experience with data analysis and sales forecasting, including the use of tools such as Excel or Tableau

Benefits and Perks

• Competitive base salary plus a variable sales incentive, structured at 80% base and 20% performance-based earnings
• Comprehensive benefits package, including medical, dental, and vision insurance
• Generous vacation and leave time, including paid holidays and sick leave
• 401(k) plan with company match, to help you plan for your future
• Unique collection of corporate discounts and memberships, including access to exclusive events and training programs
• Opportunities for career and skills development, including learning and tuition assistance
• Flexible work arrangements, including the ability to work from home and set your own schedule
• Access to the latest technology and sales management tools, including Salesforce and other industry-leading platforms

• Tip: Develop a strong understanding of the hospitality industry, including trends, challenges, and opportunities, to stand out as a candidate.
• Highlight your experience with Salesforce and other sales management tools to demonstrate your technical skills.
• Emphasize your ability to build strong relationships with clients and internal stakeholders, and provide examples of successful sales strategies and initiatives you have developed and implemented.
• Show a willingness to learn and adapt to new technologies and industry developments, and express your enthusiasm for the role and the company.
• Be prepared to discuss your experience with data analysis and sales forecasting, and provide examples of how you have used data to drive sales growth and improve customer relationships.
• Research the company and the industry, and be prepared to ask informed questions during the interview process.