Keyholder

About the Role

The role requires a strong understanding of craft beer, excellent communication skills, and the ability to lead and motivate a team. You will be working in a fast-paced environment, interacting with customers, and ensuring that every experience is memorable. The team at BrewDog is passionate about delivering exceptional customer service, and as a Keyholder, you will be expected to embody this philosophy.

BrewDog's mission is to make other people as passionate about great craft beer as they are. The company's bars are at the forefront of this mission, delivering amazing beer and customer experiences at all times. As a Keyholder, you will play a critical role in achieving this mission, working closely with the management team to drive sales, develop staff, and maintain high standards of customer service.

What You Will Do

• Assist the management team in the day-to-day operations of the bar
• Support the development of the bar's overall strategy
• Lead and motivate a team of staff to deliver exceptional customer service
• Maintain high standards of customer service, ensuring every experience is memorable
• Develop and implement effective shift transitions to ensure seamless operations
• Work closely with the management team to drive sales and develop staff
• Participate in beer training and development programs to enhance knowledge and skills
• Contribute to the maintenance of high standards of health and safety in the bar
• Assist in the development of marketing and promotional activities to drive sales and engagement
• Collaborate with other teams to achieve company-wide objectives
• Develop and maintain relationships with key stakeholders, including suppliers and partners

What We Are Looking For

• 2+ years of experience in a similar role, preferably in the hospitality or retail industry
• Strong understanding of craft beer and the ability to communicate this to customers
• Excellent communication and interpersonal skills
• Ability to lead and motivate a team
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Basic knowledge of beer styles, brewing processes, and beer and food pairing
• Experience with point-of-sale systems and inventory management

• Ability to work flexible hours, including evenings, weekends, and holidays

Nice to Have

• Experience with beer training and development programs
• Knowledge of beer styles, brewing processes, and beer and food pairing
• Certification in beer service, such as Cicerone or beer sommelier
• Experience with social media marketing and promotion
• Basic knowledge of marketing and promotional activities

Benefits and Perks

• Competitive salary and benefits package
• Opportunities for professional development and career advancement
• Internationally recognized beer training and development programs
• 25% discount on all BrewDog products
• 30% discount on online purchases
• 50% discount on BrewDog merchandise
• Additional holiday days per year
• Pawternity leave and DE+I initiatives
• A 'staffy' crew beer at the end of every shift
• 4-week sabbatical every 5 years
• Company-wide social events and activities

• Tip: Develop your knowledge of craft beer and beer service to stand out in the application process.
• Research BrewDog's company culture and values to understand the type of candidate they are looking for.
• Highlight your leadership and communication skills in your application, as these are critical to success in the Keyholder role.
• Be prepared to provide examples of times when you have delivered exceptional customer service in a fast-paced environment.
• Practice your knowledge of beer styles, brewing processes, and beer and food pairing to demonstrate your expertise.
• Consider obtaining certification in beer service, such as Cicerone or beer sommelier, to enhance your application.