Keyholder

Red Apple Stores ULC·Remote(Chéticamp, )
Other

WFA Digital Insight

The demand for skilled retail professionals with strong digital skills is on the rise, with many companies embracing remote work. Red Apple Stores, a reputable chain of over 140 general merchandise retail stores, is recruiting a Keyholder to support their Cheticamp location. In this role, candidates will have the opportunity to develop their skills in sales, customer service, and inventory management, making it an attractive option for those looking to advance their careers in retail. With the retail industry experiencing a 25% increase in online sales in the past year, having digital skills is no longer a nicety, but a necessity. Before applying, candidates should be prepared to showcase their experience in retail, strong communication skills, and ability to work in a fast-paced environment.

Job Description

About the Role

The Keyholder role at Red Apple Stores ULC is a vital position that supports the Store Manager in all aspects of store operations. As a Keyholder, you will be responsible for ensuring the smooth day-to-day running of the store, including managing sales, controlling expenses, and providing excellent customer service. You will work closely with the Store Manager to achieve sales targets, maintain a high level of customer satisfaction, and contribute to the overall success of the store. The Keyholder role is an excellent opportunity for individuals who are passionate about retail and have a strong desire to develop their skills in a fast-paced and dynamic environment. You will have the opportunity to work with a talented team of professionals who are dedicated to providing exceptional customer service and making a positive impact on the local community. Red Apple Stores ULC is committed to creating a welcoming and inclusive work environment that values diversity and promotes equality. As a Keyholder, you will be expected to embody these values and contribute to a positive and respectful workplace culture.

What You Will Do

  • Assist the Store Manager in all aspects of store operations, including sales, customer service, and inventory management
  • Manage and control expenses to ensure the store is operating within budget
  • Provide exceptional customer service and respond to customer inquiries in a professional and courteous manner
  • Work closely with the Store Manager to achieve sales targets and maintain a high level of customer satisfaction
  • Participate in visual merchandising and ensure the store is well-presented and visually appealing
  • Maintain accurate records and reports, including sales, inventory, and customer feedback
  • Collaborate with other team members to achieve store goals and objectives
  • Develop and implement strategies to increase sales and improve customer satisfaction
  • Monitor and control inventory levels to minimize waste and optimize stock levels
  • Participate in training and development programs to improve skills and knowledge
  • Perform other duties as assigned by the Store Manager

What We Are Looking For

  • 2+ years of experience in retail, preferably in a management or supervisory role
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced and dynamic environment
  • Strong problem-solving and analytical skills
  • Ability to work effectively in a team environment
  • Basic math skills and ability to handle cash and operate a point-of-sale system
  • Ability to lift up to 25 pounds and stand for long periods
  • High school diploma or equivalent required
  • Post-secondary education in business or a related field an asset
  • Experience with inventory management and visual merchandising an asset

Nice to Have

  • Experience with digital marketing and social media
  • Familiarity with retail software and technology
  • Bilingualism (English and French)
  • Experience working in a remote or rural location

Benefits and Perks

  • Competitive salary and benefits package
  • Opportunities for career advancement and professional development
  • Comprehensive training and support program
  • Flexible scheduling and work-life balance
  • Employee discounts on store merchandise
  • Recognition and reward programs for outstanding performance
  • Access to a dynamic and supportive work environment
  • Opportunities to develop new skills and knowledge through training and development programs

How to Stand Out

  • Tip: Highlight your experience in retail and customer service, and be prepared to provide specific examples of how you have handled difficult customer situations.
  • Tip: Showcase your digital skills, including your ability to use retail software and technology, and your experience with social media and digital marketing.
  • Tip: Research the company and the location, and be prepared to discuss how you can contribute to the success of the store and the local community.
  • Tip: Be prepared to discuss your experience working in a fast-paced and dynamic environment, and how you handle stress and pressure.
  • Tip: Consider creating a portfolio or examples of your work, such as visual merchandising displays or customer service feedback, to showcase your skills and experience.
  • Tip: Be prepared to negotiate your salary and benefits package, and do not be afraid to ask questions about the company culture and values.

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