L2/3 NOC Team Lead

namename·Remote(United Kingdom)
Other
Excel

WFA Digital Insight

As the demand for skilled network operations professionals continues to rise, with a growth rate of 25% in the past year, companies like name are seeking experienced leaders to oversee their critical infrastructure. The L2/3 NOC Team Lead role is particularly interesting given its focus on both technical expertise and team management, requiring a unique blend of skills that are in high demand. With the remote job market expanding, candidates with experience in network operations, team leadership, and technical problem-solving are well-positioned for success. Before applying, candidates should be aware of the importance of staying up-to-date with the latest network technologies and trends, as well as the need for strong communication and collaboration skills in a remote work environment.

Job Description

About the Role

The L2/3 NOC Team Lead position at name is a critical role that involves leading a team of highly skilled NOC engineers. This team is responsible for the effective management of incidents, changes, and service requests across complex network environments, ensuring that the company's network operations run smoothly and efficiently. The role requires a strong technical background, combined with excellent leadership and communication skills, to guide the team in delivering high-quality support and maintaining a culture of accountability, collaboration, and continuous improvement.

As a key member of the Network Operations department, the L2/3 NOC Team Lead will be responsible for overseeing both reactive and proactive network maintenance, ensuring that the team is equipped to handle complex technical issues and provide expert guidance on network infrastructure. The role involves working closely with various teams, including Engineering, Service Management, and Field teams, to resolve complex issues and drive operational excellence.

The ideal candidate will have a deep understanding of network operations, including WAN, WiFi, routing, and switching, as well as experience in team leadership and technical problem-solving. They will be able to provide technical guidance, mentorship, and support to the team, while also driving continuous improvement and ensuring that processes and standards are consistently applied.

What You Will Do

  • Lead a team of L2/3 NOC engineers, providing technical guidance, mentorship, and support to ensure high performance and technical capability
  • Oversee the L2/3 workload, ensuring effective prioritization and resource allocation to meet SLA and KPI targets
  • Act as the senior technical escalation point for complex incidents and service-impacting events, providing expert guidance and support to resolve issues quickly and efficiently
  • Conduct regular 1:1s, performance reviews, and skills assessments to support growth and capability uplift
  • Foster a culture of ownership, accountability, and continuous improvement within the team
  • Coordinate with the Technical Controller, NOC L1 TL, Field Engineering, and other operational teams to maintain service continuity
  • Lead technical investigations, ensuring root cause analysis and permanent fixes are identified
  • Support the NOC Management team during P1s and Major Incidents, providing technical direction and coordination
  • Drive problem management activities, identifying recurring issues and contributing to long-term remediation
  • Ensure technical documentation, runbooks, and knowledge articles are accurate and up to date
  • Contribute to the development of new processes, tools, and operational improvements

What We Are Looking For

  • Proven experience in a similar role, with a strong technical background in network operations
  • Excellent leadership and communication skills, with the ability to guide and mentor a team of engineers
  • Strong understanding of network infrastructure, including WAN, WiFi, routing, and switching
  • Experience in team leadership, technical problem-solving, and incident management
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
  • Strong analytical and problem-solving skills, with the ability to analyze complex technical issues and provide effective solutions
  • Excellent communication and collaboration skills, with the ability to work with various teams and stakeholders
  • Experience with IT service management frameworks, such as ITIL
  • Strong understanding of network security principles and practices

Nice to Have

  • Experience with cloud-based network infrastructure and services
  • Knowledge of scripting languages, such as Python or PowerShell
  • Experience with network automation tools, such as Ansible or SaltStack
  • Certification in a relevant field, such as CCNA or CCNP

Benefits and Perks

  • Competitive salary and benefits package
  • Opportunity to work with a leading company in the industry
  • Collaborative and dynamic work environment
  • Professional development and growth opportunities
  • Flexible working hours and remote work options
  • Access to the latest network technologies and tools
  • Recognition and reward for outstanding performance

How to Stand Out

  • Highlight your experience in network operations and team leadership, and be prepared to provide specific examples of how you have managed complex technical issues and led teams to success.
  • Make sure your resume and online profiles are up-to-date and showcase your technical skills, including any relevant certifications or training.
  • Be prepared to discuss your approach to incident management and problem-solving, and how you prioritize tasks and manage multiple projects simultaneously.
  • Research the company and the role thoroughly, and be prepared to ask informed questions during the interview process.
  • Consider creating a portfolio or repository of your work, such as GitHub, to demonstrate your technical skills and experience.
  • Be prepared to discuss your experience with IT service management frameworks, such as ITIL, and how you have applied these principles in previous roles.
  • Be ready to talk about your experience with network security principles and practices, and how you have ensured the security and integrity of network infrastructure in previous roles.

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