Lab IT support

About the Role

The role requires strong technical skills, excellent communication abilities, and a passion for delivering exceptional service. You will be working in a fast-paced environment, with a focus on delivering high-quality results and meeting deadlines. Your ability to collaborate with internal and external stakeholders, manage relationships, and prioritize tasks will be essential to your success.

Labcorp is committed to helping people live happy and healthy lives, and as a Lab IT support specialist, you will play a critical role in achieving this mission. You will be working with a team of dedicated professionals who share your passion for delivering exceptional service and making a real impact.

What You Will Do

• Communicate and understand various application stakeholders' needs and challenges to document and resolve issues
• Review, prioritize, and manage the product backlog of requirements, bugs, and enhancements
• Ensure stakeholders are given ample updates and the application is maintained fit for use
• Document and manage various requirements and resolutions to bugs identified to help optimize the application
• Support various meetings with business stakeholders, IT stakeholders, and other teams
• Provide guidance in understanding the application and its uses
• Collaborate with internal and external stakeholders to deliver high-quality results
• Make decisions on backlog prioritization and management based on discussions with stakeholders and the IT product owner
• Maintain a calm and supportive attitude while providing updates frequently for tasks

What We Are Looking For

• Bachelor's degree in a related field
• 3+ years of experience in product management or a related field
• Excellent oral and written communication skills
• Ability to manage relationships with various business stakeholders
• Strong technical skills, including proficiency in Excel
• Experience with EMR interfaces and IT project management
• Ability to prioritize tasks and manage multiple projects simultaneously
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment and meet deadlines

Nice to Have

• Experience with Agile project management methodologies
• Knowledge of IT service management frameworks, such as ITIL
• Certification in a related field, such as ITIL or Agile
• Experience working in a healthcare or laboratory setting

Benefits and Perks

• Competitive hourly rate ($21.63 - $35.16 per hour)
• Comprehensive benefits package, including medical, dental, vision, and life insurance
• 401(k) plan with company match
• Paid time off (PTO) or flexible time off (FTO)
• Tuition reimbursement and employee stock purchase plan
• Opportunity to work with a dedicated team of professionals who share your passion for delivering exceptional service
• Remote work arrangement with flexible hours

• Make sure you have a strong understanding of EMR interfaces and IT project management, as these will be key aspects of the role.
• Highlight your experience working with stakeholders, including business stakeholders, IT stakeholders, and other teams.
• Showcase your ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
• Consider obtaining certifications, such as ITIL or Agile, to demonstrate your expertise and commitment to the field.
• Be prepared to provide specific examples of your experience with EMR interfaces, project management, and stakeholder communication during the interview process.
• Don't be afraid to ask questions about the company culture, team dynamics, and opportunities for growth and development during the interview.
• Research Labcorp's mission and values to understand how your role contributes to the company's overall goals and objectives.