Lead Clinical Workflow & Integration Architect

GE HealthCareGE HealthCare·Remote(Canada, United Kingdom, United States)
Healthcare

WFA Digital Insight

As the demand for digital healthcare solutions continues to rise, with the global healthcare IT market projected to reach $821 billion by 2027, professionals with expertise in clinical workflow and integration are in high demand. GE HealthCare's Lead Clinical Workflow & Integration Architect role stands out for its focus on driving technical implementation frameworks and ensuring seamless customer experiences. With the shift to remote work, companies are looking for individuals who can work independently and collaboratively in a digital environment. Before applying, candidates should be aware of the need for strong communication skills, technical expertise, and the ability to work with cross-functional teams to drive customer satisfaction.

Job Description

About the Role

The Lead Clinical Workflow & Integration Architect plays a pivotal role in GE HealthCare's iRT software solutions team, focusing on pre-sales and post-sales customer implementation activities. This role is critical in assessing customer workflows, defining connectivity requirements, and driving the technical implementation framework. The successful candidate will collaborate closely with customers as well as service, commercial, and product teams to ensure a seamless experience and consistently high customer satisfaction.

About the Role Continued

Given the rapid growth of the iRT product in the Oncology Therapy Guidance segment, the Lead Clinical Workflow & Integration Architect will address critical customer needs by working on the frontlines of customer implementation. This involves a deep understanding of customer workflows, data flows, system connectivity, and implementation requirements. The role requires acting as a key point of contact and providing cross-functional leadership to service and customer teams during customer onboarding and implementation activities.

About the Team Context

The team this role belongs to is focused on delivering high-quality software solutions that meet the evolving needs of healthcare providers. The Lead Clinical Workflow & Integration Architect will be an integral part of this team, contributing to the development of processes and tools that automate critical integration tasks and augment human expertise. The goal is to enable predictable, repeatable, and scalable implementations that drive customer satisfaction and business growth.

What You Will Do

  • Lead the assessment of customer workflows, data flows, and system connectivity to define implementation requirements for iRT.
  • Translate customer requirements into implementation inputs, workflow configuration needs, and setup documentation.
  • Act as a key point of contact and provide cross-functional leadership to service and customer teams on workflow and connectivity discussions during customer onboarding and implementation activities.
  • Collaborate with internal teams to communicate recurring customer pain points and propose practical solutions to improve the customer success model.
  • Develop processes and tools to automate critical integration tasks, ensuring scalability and efficiency in implementations.
  • Provide subject matter expertise on iRT-related interoperability, workflow configurations, and IT interfaces.
  • Support customization requests from customers with hands-on coding and develop frameworks to execute customizations without triggering major design changes.
  • Ensure a robust framework is in place to support the installation of updates and upgrades based on subscription offerings and perpetual service contracts.
  • Lead hands-on implementation coding as needed to support service teams with installations and troubleshooting.
  • Participate in testing, issue resolution, validation support activities, and go-live readiness along with the service team for configured workflows and established connections.
  • Identify and report any quality or compliance concerns and take immediate corrective action as required.

What We Are Looking For

  • Experienced Engineer with 5+ years of experience, preferably with a STEM major background.
  • Proven experience supporting workflow implementation, customer onboarding, installation, or technical deployment activities.
  • Understanding of implementation lifecycle activities, including requirements gathering, setup, testing, issue resolution, and deployment support.
  • Working knowledge of JSON, XML, web services, SQL, and relational databases.
  • Expertise with interconnectivity technologies, including application layer protocols such as DICOM/DICOM-RT, IHE-RO, HL7, Rest APIs, and system-to-system connectivity.
  • Understanding of interface setup, data mapping, and connection troubleshooting.
  • Understanding of software deployment, environment setup, and configuration management concepts.
  • Strong communication skills and customer project management experience.
  • Ability to travel up to 25%.

Nice to Have

  • Master’s degree in STEM Majors.
  • Previous experience with software deployments in Oncology Centers/Hospitals.
  • Ability to work in a highly independent manner as well as in a team, contributing collaboratively in multidisciplinary teams.
  • Working knowledge of Java, ObjectScript, cloud technologies, and InterSystems platforms.

Benefits and Perks

  • Competitive salary range, reflective of the role's seniority and complexity.
  • Opportunities for professional growth and development within a rapidly growing segment of healthcare technology.
  • Collaborative and dynamic work environment with a focus on innovation and customer satisfaction.
  • Access to cutting-edge technologies and tools, enabling the development of robust and scalable solutions.
  • Flexible work arrangements, including remote work options, to support work-life balance.
  • Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Recognition and reward programs for outstanding performance and contributions to the team and company.

How to Stand Out

  • Ensure your portfolio showcases your expertise in clinical workflow integration, interoperability, and IT interfaces, highlighting any experience with iRT or similar healthcare technology platforms.
  • Develop a strong understanding of the healthcare industry's current challenges and trends, particularly in oncology, to demonstrate your value as a subject matter expert.
  • Practice explaining complex technical concepts in simple terms, as strong communication skills are crucial for this role.
  • Be prepared to discuss your experience with customer onboarding and implementation activities, focusing on how you've driven customer satisfaction and resolved complex issues.
  • Consider obtaining certifications in healthcare IT or related fields to enhance your credibility and marketability.
  • Prepare to discuss your approach to workflow configuration, data mapping, and connection troubleshooting, providing concrete examples from your experience.
  • Research GE HealthCare's culture, values, and expectations to understand how your skills and experience align with their needs and to prepare thoughtful questions for your interview.

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