Lead Field Service Engineer

## About the Role The Lead Field Service Engineer position at Cadence is a unique opportunity for a technically strong engineer to make a significant impact on the company's industry-leading hardware emulation platforms. This customer-facing role involves providing hands-on installation, maintenance, and troubleshooting support at customer sites across the U.S. and internationally. The successful candidate will be primarily based in the Atlanta data center but will also be required to cover additional locations throughout the Eastern United States.

The role is ideal for someone who enjoys solving complex problems, working with cutting-edge systems, and building trusted customer relationships. As a key member of the Field Service team, the Lead Field Service Engineer will play a critical role in ensuring the smooth operation of Cadence's hardware emulation platforms and providing exceptional customer service.

The Field Service Engineer will report to the Field Service Manager, San Jose, and will collaborate closely with cross-functional teams to improve processes and service quality.

## What You Will Do - Act as the primary hardware support contact for assigned customer sites - Install, configure, and reconfigure new and existing emulation systems - Troubleshoot and repair hardware, firmware, Linux/Unix, and networking issues - Proactively identify system risks and implement corrective actions - Coordinate replacement parts and schedule maintenance with customers - Accurately document service activities, issues, and resolutions - Build strong, long-term customer relationships through proactive support - Manage inventory and track hardware assets - Collaborate with Field Service and cross-functional Cadence teams to improve processes and service quality - Develop and maintain technical documentation and knowledge base articles - Participate in on-call rotations for after-hours support

## What We Are Looking For - BS degree or equivalent and a minimum of 4 years of experience OR MS degree with a minimum of 2 years of experience - Strong written and verbal communication skills - Working knowledge of Linux/Unix systems - Proven hardware and software troubleshooting experience - Strong documentation and organizational skills - Ability to lift up to 40 lbs - Valid U.S. driver's license and passport - Willingness to travel domestically and internationally, including short-notice service events - Strong analytical and problem-solving skills

## Nice to Have - Board- or system-level debug and repair experience - Hands-on experience with liquid-cooled systems - Linux shell proficiency (grep, sed, awk, find, etc.) - Scripting experience (Python, Perl, Bash, sh, tcsh, csh) - Networking experience with routers, switches, and firewalls - Strong network troubleshooting skills

## Benefits and Perks - Comprehensive training to ensure success in the role - Opportunity to work with cutting-edge technology and innovative products - Collaborative and dynamic work environment - Flexible and remote work arrangements - Competitive salary and benefits package - Professional development and growth opportunities - Access to a global network of professionals and experts in the field - Recognition and reward for outstanding performance and contributions

- Develop a strong understanding of Linux/Unix systems and scripting languages to stand out in the application process.

• Highlight any experience with hardware emulation platforms or similar technologies in your resume and cover letter.
• Showcase your problem-solving skills by providing examples of complex technical issues you've resolved in the past.
• Prepare to discuss your experience with customer-facing roles and how you build strong, long-term customer relationships.
• Be prepared to ask questions about the company culture, training programs, and opportunities for professional growth during the interview.
• Ensure your portfolio or resume includes examples of technical documentation and knowledge base articles you've developed.
• Research the company's values and mission to demonstrate your alignment with Cadence's goals and vision.