Lead Technical Program Manager

About the Role

The role is part of the Product and Technology department and reports to the Director of Program Management. The ideal candidate will have experience working with large, complex technology organizations and a proven track record of building strong relationships with diverse stakeholders.

What You Will Do

• Drive planning, coordination, and execution of initiatives across teams and departments
• Track, support, and enable teams to deliver meaningful impact; establish clear metrics and/or milestones to measure success
• Facilitate and improve - at a program level - the team practices, workflows, and processes
• Lead capacity planning exercises, identify gaps and make recommendations for resource allocation or escalation as needed
• Partner with Product and Technology leadership and program stakeholders to align priorities with strategic objectives and operational realities
• Proactively identify risks, issues, and cross-functional dependencies, and develop management, mitigation or escalation plans
• Resolve conflicts and ensure smooth collaboration across teams
• Partner with engineering to evaluate technical tradeoffs, identify architectural risks, and guide decisions that balance speed, scalability, and quality
• Build and maintain strong relationships with diverse internal and external stakeholders, including the volunteer community where required
• Manage program-level operations such as scheduling, coordination, reporting, and meeting facilitation
• Maintain strong documentation and transparent reporting structures, ensuring visibility across all stakeholders
• Evaluate success against metrics and milestones, and ensure clear communication of that in reporting
• Conduct training and coaching for program stakeholders on programmatic tools, processes, and best practices
• Promote understanding and adoption of scalable program management practices across the department
• Tell the story of complex work streams clearly and simply, highlighting the why, the how, and the impact

What We Are Looking For

• 8+ years of experience in program management, technical program management, or a related field
• Demonstrated technical depth, with experience working with large, complex technology organizations
• Proven track record of building strong relationships with diverse stakeholders
• Excellent communication, stakeholder management, and conflict resolution skills
• Ability to navigate ambiguity, drive strategic alignment, and lead teams to impactful outcomes
• Experience with programmatic tools, processes, and best practices
• Strong analytical, problem-solving, and decision-making skills
• Ability to work in a remote environment with some travel expected 1 - 3 times a year

Nice to Have

• Experience working with Adjust and programmatic initiatives
• Knowledge of Wikimedia's products and services
• Experience working in a non-profit or open-source environment
• Certification in program management or a related field

Benefits and Perks

• Opportunity to work with a global, remote team
• Competitive salary and benefits package
• Professional development and growth opportunities
• Flexible working hours and remote work arrangement
• Access to a wide range of technical tools and resources
• Opportunity to contribute to Wikimedia's mission and impact
• Comprehensive health insurance and wellness programs
• Generous paid time off and holiday allowance

• Highlight your technical program management experience and skills in your resume and cover letter
• Be prepared to provide specific examples of your experience working with large, complex technology organizations
• Show a deep understanding of programmatic tools, processes, and best practices
• Demonstrate your ability to navigate ambiguity, drive strategic alignment, and lead teams to impactful outcomes
• Prepare to talk about your experience working in a remote environment and your ability to build strong relationships with diverse stakeholders
• Research Wikimedia's products and services, and be prepared to discuss how your skills and experience align with the company's mission and goals