Learner Services Advisor

About the Role

The Learner Services Advisor will be part of a team of dedicated professionals who are passionate about education and student success. The team is committed to creating a collaborative and supportive environment that fosters academic excellence and personal growth. The role reports to a senior member of the team and will involve regular communication and collaboration with colleagues to achieve departmental goals.

Ultimate Medical Academy is a non-profit healthcare educational institution with a national presence. Founded in 1994, the academy offers a range of online programs and hands-on training at its Clearwater, Florida campus. As a full-time team member, you will have access to a range of benefits, including medical, dental, and vision insurance, as well as paid time off and a 401k plan.

What You Will Do

• Provide academic guidance to learners, assisting them with course navigation, academic policies, and course expectations
• Regularly engage with learners as a primary point of contact to address their non-academic inquiries and concerns via voice, text, and video
• Collaborate with colleagues to develop and implement retention initiatives and identify at-risk learners
• Contribute to achieving individual, team, and departmental retention goals
• Participate in and contribute to team collaboration and communication, including virtual events and digital workspaces
• Engage with team members on camera and in digital workspaces
• Perform other duties as assigned
• Develop and implement strategies to support learners' academic success
• Foster a collaborative and personalized approach to learning
• Stay up-to-date with the latest educational technologies and trends
• Communicate effectively with learners, colleagues, and other stakeholders

What We Are Looking For

• High School Diploma or equivalent experience
• Ability to learn basic technical computer skills
• Time management and personal accountability skills
• Ability to professionally communicate fluently in verbal and written English
• Ability to support a diverse and inclusive work environment
• Computer literacy and basic computer skills to effectively navigate and utilize the technology required for the role
• Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams
• Critical thinking, problem-solving, organization, and interpersonal skills
• Multi-tasking and ability to work in a fast-paced environment
• Desire for growth and professional development

Nice to Have

• Any degree or equivalent experience
• Strong or advanced proficiency in required skills
• 1+ years' experience in customer service, contact center, or hospitality role
• Experience working in an educational setting
• Familiarity with educational technologies and trends

Benefits and Perks

• Medical, dental, and vision insurance
• Paid time off, including 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k plan
• Employee Assistance Program (EAP)
• Long Term Disability insurance
• Supplemental insurance options, including critical illness, accident, and hospital insurance
• Pet insurance and identity theft protection
• Remote work arrangement with a home office setup

• Make sure you have a strong understanding of the role and the company's mission and values before applying
• Highlight your communication and technical skills, as well as your ability to work in a fast-paced environment
• Be prepared to provide examples of your experience working with students or in an educational setting
• Show your passion for education and student success, and demonstrate your ability to think critically and solve problems
• Don't be afraid to ask questions during the interview process, and be sure to research the company and the role thoroughly before applying
• Consider creating a portfolio or examples of your work to demonstrate your skills and experience
• Be prepared to discuss your salary expectations and benefits requirements