Learning & Development Head

About the Role

As a key member of the team, the Learning & Development Head will work closely with subject matter experts, Operations Managers, and other stakeholders to ensure that training content is accurate, relevant, and aligned with current operational needs. The role will also involve staying updated on emerging tools, methodologies, and technical skills relevant to technology-driven operational environments.

The Learning & Development Head will report directly to the General Manager and will be responsible for building a culture of continuous learning, workforce readiness, and operational excellence within the organization.

What You Will Do

• Design and implement a comprehensive learning and development framework aligned with business goals, operational scalability, and workforce capability requirements
• Develop operator readiness scorecards and metrics to assess competency across different skill levels
• Conduct training needs analysis in partnership with key stakeholders to identify knowledge or performance gaps
• Create role-specific and modular learning pathways that support progression from foundational skills to advanced operational capability
• Lead capability-building initiatives across teleoperators and support teams, ensuring effective training on data annotation, robotic teleoperations, technical workflows, and process adherence
• Collaborate with Operations Managers and technical subject matter experts to ensure training content is accurate, relevant, and aligned with current operational needs
• Track and evaluate the effectiveness of learning initiatives by analyzing operator performance, productivity, accuracy, process adherence, and operational outcomes after training
• Oversee instructional design and content development by converting SOPs, workflows, data annotation processes, and technical inputs into clear, digestible learning content
• Apply instructional design best practices such as modular learning, microlearning, blended learning, simulations, and structured learning pathways
• Stay updated on emerging tools, methodologies, and technical skills relevant to technology-driven operational environments

What We Are Looking For

• Proven experience in instructional design and learning development, preferably in a technical operations environment
• Strong understanding of adult learning principles, instructional design models, and learning technologies
• Excellent project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Strong communication and interpersonal skills, with the ability to work effectively with subject matter experts, stakeholders, and team members
• Experience with learning management systems, authoring tools, and other learning technologies
• Proficiency in Excel and other Microsoft Office applications
• Bachelor's degree in Education, Instructional Design, or a related field
• Minimum 5 years of experience in a similar role, preferably in a technology-driven environment

Nice to Have

• Experience with data annotation, robotic teleoperations, and technical workflows
• Knowledge of emerging tools and methodologies in technology-driven operational environments
• Certification in instructional design, learning development, or a related field
• Experience with agile project management methodologies and version control systems

Benefits and Perks

• Competitive salary and benefits package
• Opportunities for professional growth and development in a dynamic and rapidly evolving field
• Collaborative and supportive work environment with a team of experienced professionals
• Flexible working arrangements, including remote work options
• Access to cutting-edge technologies and tools
• Professional development opportunities, including training, conferences, and workshops
• Recognition and reward programs for outstanding performance and contributions
• A culture of continuous learning, workforce readiness, and operational excellence

• Tip: Highlight your experience with instructional design, learning development, and project management to stand out in this competitive market.
• Be prepared to showcase your understanding of adult learning principles, instructional design models, and learning technologies during the interview process.
• Emphasize your ability to work effectively with subject matter experts, stakeholders, and team members to demonstrate your strong communication and interpersonal skills.
• Make sure to include examples of your experience with learning management systems, authoring tools, and other learning technologies in your application.
• Consider obtaining certification in instructional design, learning development, or a related field to enhance your candidacy.
• Research PM Consulting's focus on robotics-driven environments and be prepared to discuss how your skills and experience align with this context.