Legal Counsel

About the Role

As part of Gorgias's legal team, the successful candidate will be instrumental in shaping the company's approach to legal matters, contributing to the development of policies, and ensuring compliance with relevant laws and regulations. This is a unique opportunity for a legal professional to join a forward-thinking company that is at the forefront of conversational commerce, leveraging AI to drive business growth and customer engagement.

Gorgias's mission is to turn every interaction between a brand and its customers into a personal, seamless, and intelligent relationship. The legal team plays a critical role in supporting this mission by providing expert legal guidance and ensuring that all business operations are conducted with integrity and in compliance with legal requirements.

What You Will Do

• Negotiate, draft, and manage commercial agreements, including SaaS subscription agreements, MSAs, order forms, and DPAs.
• Serve as the primary legal point of contact for the sales team, providing coaching on deal risks, unblocking negotiations, and setting clear fallback positions.
• Develop, maintain, and continuously improve the contract playbook and standard template suite.
• Manage and improve AI-assisted contract workflows, including integration with tools like Claude and ChatGpt.
• Partner with the finance and RevOps teams on deal structuring, billing terms, and revenue recognition edge cases.
• Handle vendor and inbound technology agreements, including SaaS and data processor relationships.
• Identify patterns across the deal portfolio and translate them into policy, training, or product input.
• Support general commercial legal work as the team scales, including advising on legal matters related to product development and launch.
• Collaborate with external counsel as needed on specific legal projects or matters.
• Develop and maintain a comprehensive understanding of the company's legal landscape, including emerging trends and regulatory requirements.

What We Are Looking For

• A minimum of 3-4 years of commercial legal experience, preferably in-house at a SaaS or tech company, or in tech-focused private practice.
• Experience in a startup or scale-up environment, with a track record of building or improving processes.
• Exposure to US market commercial deals, with an understanding of how US enterprise procurement works.
• Comfort with ambiguity and the ability to navigate complex legal issues in a fast-paced environment.
• Strong written and verbal communication skills, with the ability to craft clear, concise legal documents and negotiate effectively.
• Genuine curiosity about AI tools and a willingness to work with AI-assisted contract review and management systems.
• Ability to work in a remote environment, with strong self-motivation and discipline.

Nice to Have

• Dual bar licensure in both Canada and a US state, demonstrating a broad understanding of legal principles and practices in both jurisdictions.
• Experience with AI-assisted contract review tools, with knowledge of how to leverage these tools to streamline contract management processes.
• Familiarity with the tech industry, particularly in the SaaS or conversational commerce sectors, with an understanding of the unique legal challenges and opportunities in these fields.

Benefits and Perks

• The opportunity to work with a cutting-edge technology company that is leading the shift towards conversational commerce.
• A competitive compensation package, with a comprehensive benefits plan and generous PTO policy.
• The flexibility of a remote work environment, with the option to work from anywhere and balance work and personal life effectively.
• Access to the latest tools and technologies, including AI-assisted contract management systems and collaboration software.
• A dynamic and supportive team environment, with opportunities for professional growth and development.
• Participation in company-wide initiatives and projects, contributing to the company's mission and values.
• Regular feedback and coaching, with a focus on continuous learning and improvement.

• Leverage your experience: Highlight your commercial legal experience, especially if it's within the tech or SaaS sector, and be prepared to discuss how your skills can contribute to Gorgias's growth.
• Showcase your AI savvy: Demonstrate your understanding of AI tools and their applications in contract management, as well as your willingness to learn and adapt to new technologies.
• Prepare your portfolio: Ensure your portfolio includes examples of commercial agreements you've negotiated and managed, as well as any experience with AI-assisted contract review tools.
• Research Gorgias: Understand Gorgias's mission, values, and approach to conversational commerce, and be prepared to discuss how your skills and experience align with these.
• Practice your negotiation skills: Be ready to negotiate and discuss deal risks, fallback positions, and legal aspects of business operations, demonstrating your ability to communicate effectively and navigate complex legal issues.
• Emphasize your ability to work remotely: Highlight your experience working in remote environments, your self-motivation, and your ability to manage your time effectively in a distributed team setting.
• Be prepared for a dynamic interview process: Gorgias's interview process may involve discussions with various team members, including legal, sales, and product teams, so be prepared to adapt and engage with different stakeholders.