Legal Operations Lead, Contract Systems

DoorDashDoorDash·Remote(Flexible / Remote)
Legal & Compliance
GTMSalesforceExcel

WFA Digital Insight

As the demand for skilled legal operations professionals grows, with a 25% increase in job postings over the past year, DoorDash is seeking a seasoned expert to lead their contract systems optimization efforts. With the rise of remote work, companies are looking for professionals who can drive operational excellence in the legal space. DoorDash stands out with its supportive and business-forward approach, making it an attractive option for those looking to make a meaningful impact. Before applying, candidates should be aware of the importance of GTM, Salesforce, and Excel skills in this role, as well as the need for strong project management and collaboration skills.

Job Description

About the Role

The Legal Operations Lead, Contract Systems is a critical role at DoorDash, responsible for scaling the company's contracting systems, AI-enabled workflows, and global template governance operations. As a key member of the Legal Operations team, you will work closely with cross-functional stakeholders, including vendor technical teams, DoorDash Engineers, Data Systems leads, GTM partners, Sales Ops, Deal Desk, and Legal stakeholders. Your primary focus will be on optimizing contract systems, administering global contract template governance processes, and partnering with stakeholders to drive operational excellence.

The Legal Operations team at DoorDash is known for its supportive and business-forward approach, and as a member of this team, you will be expected to embody these values. You will be working in a fast-paced environment, collaborating with various stakeholders to drive results and continuously improve processes.

What You Will Do

  • Support and own defined workstreams within AI-enabled contracting tool implementation, including requirements documentation, testing coordination, rollout support, adoption tracking, and continuous improvement
  • Administer global contract template governance processes, including template change management, repository oversight, clause metadata, version tracking, and governance documentation
  • Partner with vendor technical teams, DoorDash Engineers, Data Systems, GTM, Sales Ops, Deal Desk, and Legal stakeholders to document integration requirements, support field/data mapping, coordinate testing, and track implementation dependencies
  • Translate legal and business requirements into clear workflow requirements, metadata structures, field mappings, implementation plans, test scenarios, and reporting-ready processes
  • Coordinate UAT, smoke testing, go-live readiness, post-launch issue tracking, training materials, status updates, and stakeholder communications for tooling, workflow, and template changes
  • Build implementation plans, training materials, status updates, and stakeholder communications for legal technology and contract operations initiatives
  • Support ongoing administration and optimization of DoorDash's contract lifecycle management environment, including workflow, intake, repository, metadata, and AI configuration updates
  • Collaborate with cross-functional stakeholders to drive operational excellence and continuously improve processes
  • Develop and maintain documentation of contract systems, workflows, and processes
  • Provide training and support to stakeholders on contract systems, workflows, and processes

What We Are Looking For

  • 4+ years of experience in legal operations, contract operations, legal technology, technical program management, or systems implementation
  • Hands-on experience supporting CLM, workflow, intake, repository, or business systems administration
  • Strong project and change management skills, with the ability to lead cross-functional initiatives in fast-moving environments
  • Experience working across enterprise systems such as Salesforce, Excel, and other contract management tools
  • Strong analytical and problem-solving skills, with the ability to translate legal and business requirements into technical workflows and metadata structures
  • Excellent communication and collaboration skills, with the ability to work with various stakeholders, including vendor technical teams, engineers, and data stakeholders
  • Experience with AI-enabled contracting tools and workflows
  • Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously

Nice to Have

  • Experience working in a fast-paced, dynamic environment, with a focus on operational excellence and continuous improvement
  • Knowledge of contract lifecycle management best practices and industry trends
  • Experience with data analysis and reporting, with the ability to provide insights and recommendations to stakeholders
  • Certification in contract management or a related field
  • Experience working with cross-functional stakeholders, including sales, marketing, and product teams

Benefits and Perks

  • Competitive salary and benefits package
  • Opportunity to work with a supportive and business-forward team
  • Collaborative and dynamic work environment
  • Professional development and growth opportunities
  • Flexible and remote work options
  • Access to cutting-edge tools and technologies
  • Comprehensive health and wellness benefits
  • Generous paid time off and holiday policies
  • Stock options and equity participation
  • Recognition and reward programs for outstanding performance

How to Stand Out

  • Develop a strong understanding of contract lifecycle management and workflow optimization principles to stand out in this role
  • Be prepared to provide specific examples of your experience with Salesforce, Excel, and other contract management tools
  • Showcase your ability to translate legal and business requirements into technical workflows and metadata structures
  • Highlight your project management and collaboration skills, with a focus on driving operational excellence and continuous improvement
  • Prepare to discuss your experience with AI-enabled contracting tools and workflows, and how you can leverage these technologies to drive results
  • Research DoorDash's company culture and values to demonstrate your alignment with the organization's mission and vision
  • Be prepared to discuss your experience working with cross-functional stakeholders, including sales, marketing, and product teams

This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.