Liability Determination Adjuster (CST/EST)

About the Role

Your day-to-day responsibilities will involve investigating claims, evaluating damage, and negotiating fair outcomes. You will work closely with customers, claimants, vendors, and other carriers to resolve issues efficiently and effectively. As a key member of the claims team, you will be expected to stay organized, manage multiple tasks, and adapt to changing priorities in a fast-paced environment.

The role offers the opportunity to work from the comfort of your own home, with a dedicated workspace that meets Allstate's requirements. You will be provided with a technology bundle, including a laptop, monitor, headset, keyboard, and mouse, as well as a monthly connectivity reimbursement to offset your internet costs.

What You Will Do

• Investigate liability claims by reviewing damage details, gathering information, and interpreting policy coverage
• Communicate with customers, claimants, agents, witnesses, repair shops, and other partners using phone, email, text, and sometimes video
• Evaluate claims, negotiate fair settlements, and make informed decisions in a fast-paced environment
• Document claim records clearly and accurately, following policy guidelines and maintaining up-to-date claims systems
• Lead liability investigations, applying strong critical thinking and problem-solving skills to resolve issues
• Connect with customers through their preferred communication method, explaining the process, answering questions, and keeping them updated on their claim
• Work directly with customers, claimants, vendors, and other carriers to evaluate and negotiate fair settlements
• Use sound judgment and negotiation strategies to navigate challenging situations
• Protect the company and customers by maintaining accurate and detailed claim records
• Collaborate with internal stakeholders, including claims teams, underwriters, and other adjusters

What We Are Looking For

• Strong communication and interpersonal skills, with a focus on delivering excellent customer service
• Ability to manage multiple tasks, stay organized, and adjust priorities in a fast-paced environment
• Attention to detail and solid critical-thinking skills to evaluate information and make sound decisions
• Experience in claims adjusting, insurance, or a related field
• Proficiency in Microsoft Office, particularly Excel
• Ability to obtain an adjuster's license in multiple markets within 60 days of hire
• High school diploma or equivalent required; degree in a related field preferred
• Ability to work in a remote environment, with a dedicated workspace that meets Allstate's requirements

Nice to Have

• Previous experience in liability claims adjusting or a related field
• Familiarity with claims systems and software
• Strong negotiation and problem-solving skills
• Certification in claims adjusting or a related field

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work from home, with a dedicated workspace and technology bundle provided
• Monthly connectivity reimbursement to offset internet costs
• Comprehensive training program, including hands-on training and ongoing support
• Opportunities for career advancement and professional growth
• Access to a wide range of employee benefits, including health, dental, and vision insurance
• 401(k) matching program and other retirement savings options
• Paid time off and holidays, including vacation days and sick leave

• Tip: Be prepared to provide specific examples of your experience in claims adjusting, including times when you had to negotiate with difficult customers or vendors.
• Develop a strong understanding of insurance policies and claims procedures to excel in this role.
• Showcase your ability to work independently and manage multiple tasks in a fast-paced environment, as this is a key requirement for remote adjusters.
• Create a dedicated workspace that meets Allstate's requirements, including a private and distraction-free area with reliable internet connectivity.
• Practice your negotiation and problem-solving skills, as these are essential for success in this role.
• Research the company culture and values, and be prepared to discuss how you embody these qualities in your own work.
• Consider obtaining an adjuster's license before applying, as this can be a competitive advantage in the hiring process.