Linen Porter New Hotel Edinburgh

About the Role

The housekeeping team at Point A Hotels is known for its kindness, honesty, and care for the surrounding community. As a Linen Porter, you will be an important part of this team, working closely with other housekeeping staff to ensure that all areas of the hotel are cleaned and maintained to the highest standard. You will also have the opportunity to develop your skills and knowledge, with a focus on learning and development.

What You Will Do

• Manage the linen and laundry areas, ensuring that all areas are clean and well-maintained
• Oversee the distribution of clean linen to all departments, including the rooms, restaurant, and spa
• Ensure that all laundry is processed efficiently and effectively, meeting the hotel's high standards for cleanliness and quality
• Work closely with other housekeeping staff to ensure that all areas of the hotel are cleaned and maintained to the highest standard
• Provide excellent customer service, responding to guest requests and resolving any issues promptly and professionally
• Maintain accurate records of linen and laundry stocks, reporting any discrepancies or issues to the housekeeping manager
• Participate in regular training and development sessions, to improve skills and knowledge
• Work flexibly, including evenings, weekends, and bank holidays, to meet the needs of the hotel
• Maintain the highest standards of health and safety, following the hotel's policies and procedures at all times
• Develop and maintain positive working relationships with other staff, including the housekeeping team, reception, and food and beverage staff
• Participate in regular team meetings, to discuss issues, share knowledge, and improve processes

What We Are Looking For

• Positive attitude and drive, with a focus on delivering excellent customer service
• Ability to work independently and as part of a team, with a flexible approach to meet the needs of the hotel
• Vigilance and eye for detail, with a focus on maintaining the highest standards of cleanliness and quality
• Passion for learning and development, with a willingness to participate in training and development sessions
• Kindness, honesty, and care for the surrounding community, with a focus on building positive relationships with guests and staff
• Previous experience in a similar role, preferably in a hotel or hospitality environment
• Ability to communicate effectively, both verbally and in writing, with a focus on providing excellent customer service
• Physical ability to lift and move heavy linen and laundry, with a focus on maintaining the highest standards of health and safety
• Ability to work in a fast-paced environment, with a focus on meeting deadlines and responding to guest requests

Nice to Have

• Previous experience of working in a hotel or hospitality environment, with a focus on delivering excellent customer service
• Knowledge of laundry and linen management systems, with a focus on maintaining accurate records and reporting any discrepancies or issues
• Ability to speak multiple languages, with a focus on providing excellent customer service to guests from diverse backgrounds
• Experience of working in a team environment, with a focus on building positive relationships with other staff

Benefits and Perks

• Attractive salary, with a focus on rewarding excellent performance and dedication
• Queensway Reward & Recognition Scheme, with a focus on recognizing and rewarding staff for their hard work and contributions
• Access to Wagestream, for flexible pay and financial planning
• Access to EachPerson, a high-street discount platform, with a focus on providing staff with discounts and benefits
• Annual Awards Ceremony, with a focus on recognizing and rewarding staff for their achievements and contributions
• Fun, friendly, and supportive work environment, with a focus on building positive relationships with other staff
• Professional development and career progression opportunities, with a focus on developing skills and knowledge
• Career opportunities across the group, including coffee houses and support office, with a focus on providing staff with opportunities for growth and development
• Great team-building initiatives and social events, with a focus on building positive relationships with other staff
• Friends and Family Rates at all properties, with a focus on providing staff with benefits and discounts
• 28 days of annual leave, with a focus on providing staff with a healthy work-life balance

• Tip: Highlight your attention to detail and ability to work independently in your application, as these skills are essential for the Linen Porter role.
• Show your passion for delivering excellent customer service, and provide examples of times when you have gone above and beyond to meet guest needs.
• Make sure to research the hotel and its values, and explain how your own values align with those of Point A Hotels.
• Practice your interview skills, and be prepared to answer questions about your experience, skills, and knowledge.
• Consider creating a portfolio or examples of your work, to demonstrate your skills and abilities to the interviewer.
• Don't be afraid to ask questions during the interview, and show your enthusiasm for the role and the hotel.
• Be prepared to discuss your salary expectations, and make sure to research the market rate for the role before the interview.