Live Sports Content Operator

Storyteller·Remote(Philippines)
Other
Excel

WFA Digital Insight

With the demand for sports content skyrocketing, companies like Storyteller are at the forefront of innovation. The need for skilled professionals in live sports content management has grown significantly, with a notable increase in job openings in the past year. As a Live Sports Content Operator, you'll be part of a cutting-edge team that values collaboration and creativity. Storyteller's commitment to providing a best-in-class Stories experience sets it apart from others in the industry. Before applying, consider your ability to work varying hours, including evenings and weekends, and your passion for delivering high-quality customer support.

Job Description

About the Role

As a Live Sports Content Operator at Storyteller, you'll be responsible for managing live content for clients, ensuring timely and accurate delivery. This role is perfect for individuals who are enthusiastic about sports and have a proactive mindset. You'll be part of a supportive and innovative team that values collaboration and creativity, with the flexibility of working remotely and variable hours to cover events around the world.

The Live Sports Content Operator role is crucial in providing exceptional customer support to enhance client satisfaction. You'll engage with exciting sports clients, gaining unique insights and experiences in the sports industry. With a focus on quality control, you'll maintain high standards and ensure that client content meets the required expectations.

Storyteller's high-growth B2B SaaS platform allows companies to integrate Stories into their owned and operated platforms, providing a best-in-class Stories experience. As a Live Sports Content Operator, you'll be contributing to the company's mission of boosting user engagement, audience retention, and driving advertising revenue.

What You Will Do

  • Manage live content for clients, ensuring timely and accurate delivery
  • Generate engaging content tailored to client needs
  • Provide exceptional customer support to enhance client satisfaction
  • Ensure strong quality control over client content, maintaining high standards
  • Work with the latest hardware, tech stack, and tools to deliver high-quality results
  • Collaborate with the team to achieve common goals and objectives
  • Analyze data to identify trends and areas for improvement
  • Develop and implement processes to optimize content delivery and customer support
  • Stay up-to-date with industry developments and trends to continuously improve performance

What We Are Looking For

  • Reliable access to consistent internet
  • Flexibility to work varying hours and weekends
  • Excellent communication and interpersonal skills
  • Strong attention to detail
  • Experience in support or customer success
  • Experience ensuring high-quality results for customers
  • A can-do attitude with a willingness to dive in and add value to our customers
  • A customer-centric mindset, always prioritizing client satisfaction
  • Proficiency in Excel

Nice to Have

  • Experience working in a fast-paced environment
  • Experience creating or improving support or QA processes
  • Experience working in a SaaS environment
  • Content experience

Benefits and Perks

  • Fully remote working arrangement
  • Opportunity to work with a high-growth B2B SaaS platform
  • Collaborative and innovative team environment
  • Professional development and growth opportunities
  • Access to the latest hardware, tech stack, and tools
  • Flexible working hours to accommodate varying schedules
  • Competitive compensation package
  • Opportunity to work with leading global brands in the sports industry

How to Stand Out

  • Ensure you have a reliable internet connection to perform the job requirements.
  • Highlight your experience in customer support and content management in your application.
  • Be prepared to work varying hours, including evenings and weekends, to cover live events.
  • Showcase your ability to work independently and as part of a team.
  • Demonstrate your knowledge of the sports industry and your passion for delivering high-quality results.
  • Prepare examples of your experience with quality control and process optimization.
  • Be ready to discuss your experience with Excel and other relevant tools.

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