Mainframe Systems Analyst
WFA Digital Insight
The demand for skilled mainframe professionals has seen a significant surge, with a 25% increase in job postings over the past year. As companies like Leidos continue to invest in digital transformation, the need for experts who can navigate complex mainframe systems has never been more pressing. With the healthcare sector being a significant driver of this trend, candidates with experience in Medicare claims processing and mainframe operations are in high demand. Leidos, a leader in the field, is now seeking a talented Mainframe Systems Analyst to support a large healthcare contract, offering a unique opportunity to work remotely and shape the future of healthcare technology. Before applying, candidates should be aware that this role requires strong technical expertise, excellent problem-solving skills, and the ability to collaborate with cross-functional teams.
Job Description
About the Role
The Mainframe Systems Analyst role at Leidos is a critical position that requires a deep understanding of mainframe infrastructure and a passion for ensuring seamless system performance. As a key member of the team, you will be responsible for providing mainframe infrastructure services to CMS application teams and other stakeholders, supporting the mission of the Centers for Medicare & Medicaid Services (CMS). Your expertise will be instrumental in driving the success of the healthcare contract, and your collaboration with technical teams and end-users will be essential in resolving complex issues and improving system performance.The role is based on a large healthcare contract, supporting the Centers for Medicare & Medicaid Services (CMS). You will be working closely with CMS application teams, technical teams, and other stakeholders to ensure reliable performance, availability, and support of critical systems. Your strong mainframe expertise and collaborative approach will be essential in supporting both technical teams and end-users.
What You Will Do
- Analyze and support Medicare claims processing within the Common Working File (CWF), identifying trends, root causes, and opportunities for system and process improvement.
- Serve as a liaison between CMS, MAC stakeholders, and technical teams to investigate issues, clarify requirements, and support resolution of production incidents.
- Evaluate and resolve complex data and system issues, including performing data corrections using CWF HICR transactions, ensuring accuracy and compliance with Medicare policies.
- Participate in CMS change request early involvement calls, providing operational insights, impact analysis, and feedback on proposed system enhancements.
- Conduct root cause analysis on production issues and recommend solutions to improve system performance and business outcomes.
- Support ticket triage and lifecycle management, ensuring clear documentation, impact assessment, and communication with stakeholders.
- Generate and analyze CMS monthly reporting metrics to identify patterns, risks, and opportunities for operational improvement.
- Collaborate with cross-functional teams to support ongoing system enhancements, production stability, and business process alignment.
- Support 24×7 production processing cycles and special processing needs for release-related utilities as needed.
What We Are Looking For
- Bachelor's degree and 4+ years of Medicare experience (or equivalent combination of education/experience may be considered).
- Hands-on experience supporting mainframe operations and federal health claims processing.
- Strong proficiency with TSO/ISPF, IBM utilities, and enterprise scheduling tools (TWS, TDWC).
- Familiarity with incident/ticket management tools and workflow processes.
- Excellent written and verbal communication skills, including the ability to coordinate across technical and non-technical teams.
- Detail-oriented, organized, and capable of managing multiple concurrent tasks in a fast-paced production environment.
- Ability to obtain and maintain a CMS Public Trust clearance.
Nice to Have
- Experience working with CMS (Center for Medicare/Medicaid Services).
- Jira / Confluence / ALM
- Micro-Focus Certified Scrum Master (CSM).
- Certified Scrum Product Owner (CSPO).
- Experience in z/OS, z/VM, z/Linux, or UNIX environments.
Benefits and Perks
- Competitive salary and benefits package.
- Opportunity to work remotely and shape the future of healthcare technology.
- Collaborative and dynamic work environment.
- Professional development and growth opportunities.
- Access to cutting-edge technology and tools.
- Comprehensive health insurance and wellness programs.
- Generous paid time off and holidays.
How to Stand Out
- Develop a strong understanding of mainframe infrastructure and operations to stand out in this role.
- Showcase your ability to work collaboratively with technical and non-technical teams, highlighting your excellent communication skills.
- Familiarize yourself with incident/ticket management tools and workflow processes to demonstrate your problem-solving skills.
- Highlight your experience with Medicare claims processing and federal health claims processing to demonstrate your expertise.
- Be prepared to discuss your approach to root cause analysis and your ability to recommend solutions to improve system performance and business outcomes.
- Showcase your proficiency in TSO/ISPF, IBM utilities, and enterprise scheduling tools (TWS, TDWC) to demonstrate your technical skills.
- Consider obtaining certifications such as Certified Scrum Master (CSM) or Certified Scrum Product Owner (CSPO) to enhance your application.
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