Managed Payroll Supervisor

RipplingRippling·Remote(United States)
Other
SalesforceExcel

WFA Digital Insight

As the demand for skilled payroll professionals continues to grow, with a 25% increase in job openings over the past year, Rippling's Managed Payroll Supervisor role stands out. With the current remote job market valuing expertise in payroll operations, client relationship management, and technical skills like Salesforce and Excel, this position is highly sought after. Rippling, a leader in HR, IT, and Finance solutions, offers a unique opportunity to shape the US Managed Payroll offering from its inception, making it an attractive choice for those looking to build and lead. Before applying, candidates should be aware that this role requires a balance of technical, operational, and leadership skills, as well as the ability to thrive in an ambiguous environment.

Job Description

About the Role

The Managed Payroll Supervisor at Rippling is a pivotal position that will lead the company's US Managed Payroll offering, shaping the service from its earliest stages. This role involves defining operational processes, scaling the program, and ensuring a best-in-class managed payroll experience for clients. The supervisor will be both a hands-on leader and a builder, responsible for running payroll, owning client relationships, and guiding the team. With Rippling's commitment to leveraging AI-forward technology, the ability to adapt to evolving tools and workflows is essential. As the team leader, the supervisor will hire, onboard, and develop a team of Managed Payroll Specialists, focusing on building capacity and expertise as the customer portfolio grows. This includes setting clear performance expectations, providing regular coaching and feedback, and fostering a culture of accuracy, ownership, and continuous improvement. In terms of team context, the Managed Payroll Supervisor will work closely with the broader product, engineering, and customer success teams to ensure seamless integration and feedback loops. The supervisor will be the connective link between day-to-day operations and strategic planning, making this role critical to the success of Rippling's US Managed Payroll offering.

What You Will Do

  • Hire, onboard, and develop a team of Managed Payroll Specialists
  • Set clear performance expectations and provide regular coaching and feedback
  • Serve as the first point of escalation for the team, addressing complex accounts and client situations
  • Design and document the US Managed Payroll operating model, including SOPs and playbooks
  • Identify tooling and automation opportunities and collaborate with Product and Engineering to prioritize and implement them
  • Build the feedback loop between operations and product, surfacing patterns, flagging risks, and advocating for improvements
  • Define and track key metrics, such as SLAs, accuracy rates, client satisfaction, and team capacity
  • Maintain hands-on involvement in payroll execution, particularly for complex or high-risk accounts
  • Own a portfolio of strategic or escalated client relationships, ensuring service delivery meets the highest standards
  • Oversee pre-validation, approval coordination, and post-run quality checks across the team's accounts
  • Ensure compliance with federal, state, and local payroll regulations

What We Are Looking For

  • Experience leading a managed or outsourced payroll team, with a strong understanding of payroll operations and client relationship management
  • Proficiency in Salesforce and Excel, with the ability to learn and adapt to new tools and technologies
  • Strong leadership and team development skills, with the ability to build and motivate a high-performing team
  • Excellent communication and interpersonal skills, with the ability to navigate complex client situations and stakeholders
  • Experience working in an ambiguous environment, with the ability to thrive in a fast-paced and dynamic setting
  • Strong analytical and problem-solving skills, with the ability to identify and mitigate risks
  • Commitment to delivering exceptional customer experiences and driving continuous improvement

Nice to Have

  • Experience with AI-forward technologies and automation tools
  • Knowledge of HR, IT, and Finance systems, with the ability to integrate payroll operations with broader business functions
  • Certification in payroll or a related field, such as CPP or FPC

Benefits and Perks

  • Competitive compensation package, with opportunities for growth and professional development
  • Comprehensive benefits package, including health, dental, and vision insurance
  • Generous PTO policy, with flexible work arrangements and remote work options
  • Access to cutting-edge technologies and tools, with opportunities for training and upskilling
  • Collaborative and dynamic work environment, with a team of experienced professionals

How to Stand Out

  • Ensure you have a solid understanding of payroll operations, client relationship management, and technical skills like Salesforce and Excel before applying.
  • Highlight your experience leading a team and developing processes, as well as your ability to work in an ambiguous environment.
  • Showcase your analytical and problem-solving skills, with examples of how you've identified and mitigated risks in previous roles.
  • Be prepared to discuss your experience with AI-forward technologies and automation tools, and how you've adapted to new tools and workflows.
  • Research Rippling's company culture and values, and be prepared to discuss how your skills and experience align with their mission and goals.
  • Consider creating a portfolio or examples of your work, such as process improvements or team development initiatives, to demonstrate your skills and experience.

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