Managed Services Activation Expert

About the Role

As a mid-senior level role, the Managed Services Activation Expert will be at the center of everything, maintaining and evolving critical infrastructure that powers the digital world. This role requires a unique blend of technical expertise, leadership skills, and the ability to drive projects forward in a fast-paced environment.

Equinix values human connection and welcomes bold ideas, making it an exciting place to work for those who thrive in a collaborative and dynamic setting.

What You Will Do

• Lead the planning and execution of EMS projects, ensuring alignment with validated scope, resources, timelines, budgets, and business priorities
• Manage the AMER Managed Services project queue, driving initiatives to meet revenue targets, reduce backlog, and support peers
• Direct multiple teams to deliver technical and strategic projects, utilizing and enhancing portfolio/project management methodologies
• Act as a third-level escalation point for customers, maintaining strong relationships and managing expectations throughout the lifecycle
• Coordinate decommissions, partial service deactivations, and fulfillment with precision
• Apply deep knowledge of IT infrastructure to guide complex implementations and provide technical guidance to teams and stakeholders
• Implement structured change management to minimize disruptions, ensuring all changes are documented and communicated effectively
• Lead and develop a high-performing multidisciplinary multicultural team of engineers and specialists
• Foster a culture of accountability, adaptability, and growth aligned with Equinix values
• Define, monitor, and report KPIs/metrics for projects, teams, and business needs

What We Are Looking For

• Bachelor's degree in computer science, Information Technology, or related field
• Proven experience in IT project/portfolio management, technology delivery, and managed services
• Strong technical background in IT infrastructure, enterprise systems, data analytics, tools, metrics, and KPIs
• In-depth knowledge of project methodologies and best practices
• Excellent leadership skills to inspire, coach, and manage multicultural and multi-location teams
• Fluent/Advanced English (spoken and written)
• Experience with Excel and other project management tools
• Ability to work in a fast-paced environment and manage multiple projects simultaneously

Nice to Have

• Experience with Agile and PMBOK project management methodologies
• Knowledge of emerging technologies and industry trends
• Certification in IT project management or a related field
• Experience working with cross-functional teams and stakeholders

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a leading digital infrastructure company
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Flexible and remote work arrangements
• Access to cutting-edge technologies and tools
• Comprehensive health and wellness programs
• Generous paid time off and holidays

• To stand out in your application, highlight your experience in IT project management, technical delivery, and managed services, and be prepared to provide specific examples of your accomplishments.
• Make sure to tailor your resume and cover letter to the role, emphasizing your technical expertise, leadership skills, and ability to drive projects forward in a fast-paced environment.
• Prepare for your interview by researching Equinix and the role, and be ready to discuss your experience and skills in detail.
• Consider creating a portfolio of your work, including examples of successful projects you have managed and your approach to project management.
• When negotiating salary, be sure to research the market rate for the role and be prepared to make a strong case for your worth.
• Be wary of red flags such as lack of clear communication, unclear expectations, or unrealistic deadlines, and be prepared to ask questions during the interview process.