Manager, AI Deployment Engineering

About the Role

The AI Deployment Engineering team acts as a trusted advisor and thought partner for customers, working to build an effective backlog of GenAI use cases for their industry and driving them to production through strong technical guidance. As the leader of this team, you will be responsible for owning the strategy and operating model, ensuring alignment with company objectives and the evolving needs of customers.

The team is part of Openai's larger mission to ensure that general-purpose artificial intelligence benefits all of humanity. As a leader in this team, you will have the opportunity to make a significant impact on the development and deployment of AI solutions.

What You Will Do

• Own the strategy and operating model of the AI Deployment Engineering team, ensuring alignment with company objectives and customer needs
• Lead, build, and mentor a team of high-performing AI Deployment Engineers to deliver exceptional customer outcomes
• Serve as the technical advocate for customers, synthesizing their needs to develop Research and Applied Product/Engineering roadmaps
• Act as the primary technical escalation point during development, fostering trust and maintaining direct communication with executive-level stakeholders
• Serve as an industry thought leader, championing the safe and innovative application of Openai's technology across various sectors
• Develop and maintain relationships with key customers, understanding their needs and identifying opportunities for growth
• Collaborate with cross-functional teams, including Research, Engineering, and Product, to drive the development of new AI solutions
• Stay up-to-date with the latest developments in AI and machine learning, applying this knowledge to drive innovation and improvement in the team's work
• Manage the implementation journey for customers, ensuring seamless platform integration and delivery of exceptional customer outcomes
• Identify and mitigate technical risks, ensuring the safe and effective deployment of AI solutions

What We Are Looking For

• 8+ years of experience in a technical customer-facing role, managing C-level technical and business relationships with complex global organizations
• 2+ years of experience leading technical post-sales teams, with a demonstrated ability to hire, develop, and manage technical teams
• Experience leading complex implementations of Generative AI or traditional ML solutions, with knowledge of network/cloud architecture
• Industry experience in programming languages like Python or Javascript
• Effective and polished communication skills, with the ability to translate business and technical topics to all audiences
• A humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge is missing to make both the team and customers succeed
• Experience working in a fast-paced, dynamic environment, with the ability to adapt to changing priorities and requirements
• Strong problem-solving skills, with the ability to analyze complex technical issues and develop creative solutions
• Experience working with cross-functional teams, including Research, Engineering, and Product

Nice to Have

• Experience working with AI or machine learning technologies, with a deep understanding of the technical and business implications of these solutions
• Knowledge of cloud-based technologies, including AWS or Azure
• Experience working in a remote or distributed team environment, with the ability to collaboratively work with team members across different locations
• A strong understanding of the business and technical implications of AI and machine learning, with the ability to develop and implement effective solutions

Benefits and Perks

• Opportunity to work on cutting-edge AI and machine learning technologies, with the potential to make a significant impact on the development and deployment of these solutions
• Collaborative and dynamic work environment, with a team of experienced and passionate professionals
• Flexible work arrangements, including remote work options and a hybrid work model
• Competitive compensation and benefits package, with opportunities for professional growth and development
• Access to cutting-edge technologies and tools, with the opportunity to develop and implement new solutions
• A culture that values diversity, equity, and inclusion, with a commitment to creating a positive and supportive work environment

• When applying, be sure to highlight your experience with AI deployment and your ability to lead high-performing teams.
• Be prepared to discuss your technical skills, including your experience with programming languages like Python or Javascript.
• Show a willingness to learn and adapt to new technologies and solutions.
• Prepare examples of your experience working with cross-functional teams, including Research, Engineering, and Product.
• Demonstrate your ability to communicate complex technical topics to diverse stakeholders.
• Be prepared to discuss your experience with cloud-based technologies, including AWS or Azure.
• Show a passion for driving technical innovation and a commitment to the safe and effective deployment of AI solutions.