Manager, AI Success Engineers - NYC
WFA Digital Insight
The demand for AI professionals has surged, with a 25% increase in job openings in the last year. As a leader in AI research and deployment, Openai is at the forefront of this growth. With the rise of generative AI, companies are looking for experts who can harness its power to drive business outcomes. This role is perfect for those who want to be part of a cutting-edge team and shape the future of AI. Before applying, candidates should be prepared to showcase their technical expertise, leadership skills, and ability to drive customer success in a fast-paced environment.
Job Description
About the Role
The AI Success Engineering team is the backbone of Openai's customer success strategy. As a Manager of AI Success Engineers, you will lead a team of highly skilled engineers who partner with customers to ensure the successful adoption of Openai's products. Your team will work closely with customers to understand their business needs and develop tailored solutions to drive business outcomes.The role entails building and executing a comprehensive strategy for customer onboarding, activation, and adoption. You will need to stay up-to-date with the latest developments in AI and ensure that your team is equipped to support customers in leveraging these technologies. As a leader, you will be responsible for hiring, mentoring, and developing a high-performing team of engineers.
What You Will Do
- Develop and execute a comprehensive strategy for customer onboarding, activation, and adoption
- Lead and manage a team of AI Success Engineers, providing guidance and mentorship to ensure their success
- Collaborate with cross-functional teams, including Sales, Solutions Architecture, and Product, to drive customer success
- Work closely with customers to understand their business needs and develop tailored solutions
- Develop and maintain relationships with key customer stakeholders, including executives and technical leaders
- Stay up-to-date with the latest developments in AI and ensure that your team is equipped to support customers
- Analyze customer data and provide insights to drive business outcomes
- Develop and maintain technical documentation and knowledge base articles
- Participate in sales calls and meetings to provide technical expertise and support
- Travel to customer sites as needed to support onboarding and adoption
What We Are Looking For
- 8+ years of experience leading technical teams, including 3+ years managing post-sales technical roles
- Proven track record of scaling technical teams and operating models in high-growth environments
- Experience designing or owning coverage models, staffing strategies, and engagement frameworks for post-sales technical teams
- Strong communication and interpersonal skills, with the ability to engage and influence executive stakeholders
- Technical expertise in AI, including experience with generative AI and adjacent SaaS platforms
- Experience with Excel and other data analysis tools
- Ability to operate with humility, ownership, and a bias toward action to ensure customer and team success
- Strong problem-solving skills, with the ability to analyze complex issues and develop creative solutions
- Experience working in a fast-paced, dynamic environment, with the ability to adapt to changing priorities and deadlines
Nice to Have
- Experience with customer success platforms and tools
- Knowledge of sales and marketing principles, including experience with sales calls and meetings
- Experience working in a startup or high-growth environment
- Certification in AI or a related field
- Experience with data analysis and visualization tools, such as Tableau or Power BI
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a cutting-edge AI company
- Collaborative and dynamic work environment
- Professional development opportunities, including training and certification programs
- Flexible work arrangements, including remote work options
- Access to the latest AI technologies and tools
- Opportunity to work with a diverse range of customers and industries
- Comprehensive health and wellness benefits, including medical, dental, and vision coverage
- 401(k) matching program and other retirement benefits
- Paid time off and holidays, including a generous vacation policy
How to Stand Out
- Make sure to highlight your technical expertise in AI, including experience with generative AI and adjacent SaaS platforms.
- Showcase your leadership skills and experience managing technical teams, including your ability to hire, mentor, and develop high-performing engineers.
- Be prepared to provide specific examples of your experience working with customers, including your ability to understand their business needs and develop tailored solutions.
- Demonstrate your knowledge of sales and marketing principles, including your experience with sales calls and meetings.
- Be prepared to discuss your experience working in a fast-paced, dynamic environment, and your ability to adapt to changing priorities and deadlines.
- Show enthusiasm for the company and the role, and be prepared to ask insightful questions about the team and the company's vision for AI.
- Highlight your ability to operate with humility, ownership, and a bias toward action to ensure customer and team success.
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